2nd Line IT Support Engineer - Brentwood, United Kingdom - Circle Recruitment

Circle Recruitment

Verified Company

Brentwood, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line IT Support Engineer - £35,000 - £40,000 DOE - East London

2nd Line IT Support Engineer from an MSP background, with excellent experience of 2nd line IT support is required by a Manage Service Provider in East London.

Essential skills required; office 36

Exchange server

- VMware, Hyper-V - Networking - Firewall. You must be able to Troubleshoot in these technologies, not just administration of those. The position requires 3 days in the offer, 2 days working from home.

You will be a part of a dynamic, collaborative working environment, whose culture supports and rewards individual talent.

You will have a great team of people around to help mentor, train, and support you in your IT Career, moving into a 3rd line role inthe future.

Within this MSP, there is a huge scope for progression and place where they will invest in your personal development to help upscale your technical knowledge, as well opportunity to acquire certifications.

Requirements:

Previous MSP experience is essential working at at least a 2nd line level
Experience administrating, configuring, and troubleshooting Office 36
Exchange server
VMware
Hyper-V
Network and Firewalls
Excellent communication skills
Have strong knowledge with all current Microsoft windows platform (cloud and onprem)
A strong desire to want to learn and undertake vendor training. exams to get certified
Experience using ITSM ticketing system
Solarwinds network monitoring experience would be desirable

Responsibilities:

You will be providing support to both customers and the wider technical support team for issues escalated from 1st Line level.
Identify and escalate any incidents in line with policy escalation guidelines in a time efficient manner
Act as escalation point from 1st Line and resolve all allocated incidents in a timely, professional manner
Use allocated personal development days to maintain your technical knowledge

What you will get:

Salary package of £35,000 £40,000 DOE
Hybrid working (3 days in the office, 2 days home working) with flexible working patterns
25 days holiday + bank holiday (this can be extended to 30k days excluding bank holidays)
You will be part of a successful business that's dedicated to delivering a firstclass experience to end user experience
Excellent career progression, with opportunity to upscale your technical knowledge
Dedicated 10 personal development days per annum
Allocated 2 community days per annum to give back to the local community
Private healthcare package as soon as you start working
Death in service benefits, as soon as you start working

- £500 home allowance, including laptop etc

Staff incentives and more

If you'd like to enquire more about the role, then please contact me on

Keywords - Troubleshooting / Microsoft Servers / Networking / London / Azure / VMware / Office 365 / cloud