- Provide exceptional customer service to ensure satisfaction and exceed expectations.
- Handle incidents in accordance with SLAs and KPIs.
- Collaborate effectively within the team.
- Demonstrable experience in a fast-paced environment, prioritizing customer service.
- Strong communication skills, capable of simplifying technical concepts for customers.
- Tech-savvy with a keen interest in IT and problem-solving.
- Familiarity with Active Directory and Windows 10.
- Proficiency in Outlook, various internet browsers, and Microsoft applications.
- Knowledge of ITIL processes, audit, and compliance procedures is advantageous.
-
IT Service Desk Analyst
4 weeks ago
Lynx Recruitment Ltd Birmingham, United KingdomIT Service Desk Analyst required for a leading global Law firm company. · As the IT Service Desk Analyst, you will be managing the internal IT systems as well as providing a managed services offering to a key client. This position offers great opportunities for progression and ca ...
-
Service Desk Analyst
4 weeks ago
G B Solutions Cheltenham, United Kingdom**Service Desk Analyst** · **Competitive £** · **Cheltenham** · Due to continued growth our client is looking for a Service Desk Analyst to join their team. The ideal Service Desk Analyst will have strong administrative skills, with the ability to multi-task. · **Responsibilities ...
-
Service Desk Analyst
4 weeks ago
Venn Group Birmingham, United Kingdom**Service Desk Analyst - Three month initial contract** · **Location: Birmingham (Onsite)** · **Hourly Rate: £12.55 (Holiday inclusive)** · **Start Date: ASAP** · **Role Overview**: · We are looking for an experienced IT Service Centre Analyst who is customer focussed and able to ...
-
Telematics Service Desk Analyst
4 weeks ago
Company: Stratford-upon-Avon, Warwickshire, United KingdomFind jobs in the automotive retail industry · Are you a technically confident individual with customer focused mentality?MSX International has the job for youMSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an ex ...
-
Service Desk Analyst
3 weeks ago
Tate Worcestershire, United Kingdom**Service Desk Analyst** · **Permanent** · **Salary - £22,760 - £25,000 depending on experience** · **Office based 5 days a week - South Birmingham** · **40 hours per week** · We are excited to be recruiting on behalf of our client who is looking for an experienced Service Desk A ...
-
Service Desk Analyst
2 weeks ago
ITECCO Birmingham, United KingdomLocation: Birmingham (Hybrid) · **Salary**: £30,000 - £35,000 DOE · Role**:Service Desk Analyst** · One of my best clients are looking to take on an experienced **Service Desk Analyst** to join their IT team on a permanent basis. This person will be responsible for providing 2nd ...
-
Service Desk Analyst
2 weeks ago
Concept Resourcing West Midlands (Region), United KingdomI am looking for a number of Service Desk Analysts who hold a current/valid Security Clearance. On behalf of an IT Managed Services Business, you will be providing 24x7 IT Support to a specific highly sensitive end client. · You will have previous experience on a 24x7 Service des ...
-
Service Desk Analyst
2 weeks ago
Reed Secure Birmingham, United KingdomReed Secure are working with a major police force based in a convert location in Birmingham. They have a number of exciting opportunities available to join their specialist division as a Service Desk Analyst on an initial 6 - month contract. · IT has never been more important to ...
-
Service Desk Analyst
1 week ago
SCC Stretford, United KingdomService Desk Analyst · - SCC Document Services · Hybrid role - Home/Manchester (Trafford Park)Salary - £21,255 plus Large company benefits · SCC Document Services puts the customer back in control and de-risks the uncertainty of upgrading any of their Print, Scanning, and Documen ...
-
Service Desk Analyst
3 weeks ago
FIS Global Birmingham, United KingdomAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a teamthat is open, collaborative ...
-
Service Desk Analyst
3 weeks ago
Cadent Coventry, United Kingdom**Description** · **Role: Service Desk Analyst · Location: Office Based in Brand New HQ, Ansty Park, Coventry · Contract: Permanent, Full Time · **Salary**: Up to £28,000pa (depending on experience and skills)** · **A Little About Us** · Cadent is the UK's largest gas distributio ...
-
Service Desk Analyst
3 weeks ago
Pertemps Leicester Meriden, United Kingdom**Position: Service Desk Analyst · Location: Coventry · **Salary**:Up to 25K D.O.E · Working hours: Monday to Friday - 9am - 5.30pm** · **The Role** · - You will be the first point of contact for customers, delivering a professional service that promotes high customer satisfactio ...
-
IT Service Desk Analyst Nhs
4 weeks ago
Your World Healthcare Edgbaston, United Kingdom**IT Service Desk Analyst** · **Location**: Birmingham · **Job Type**: Temporary · **Duration of booking**: Expected to last up to 3 months possible longer · **Proposed start date**: Asap · **Sector**: Healthcare · **Base**:Service Centre · **Band**: 4 · **Pay Rates**:£ £13.50 pa ...
-
Service Desk Analyst
2 weeks ago
Butler Rose Bicester, United Kingdom1st Line, First Line, Technical Support, IT Support, Service Desk, Helpdesk, Windows 10, Office 365, Active Directory, Exchange, Outlook Windows 10, Apple device support, MacOS · - **This is office based Monday to Friday**_ · **Responsibilities**: · - To receive customer phone ca ...
-
Service Desk Analyst
3 weeks ago
Warwick District Council Royal Leamington Spa, United KingdomService Desk Analyst · Job descriptionCustomer & Digital Services · Service Desk Analyst · Permanent Post · 37 hours per week · Grade F - £28,770 to £31,364 pa · We are looking for a motivated, energetic person with a strong customer service ethos to join our Desktop Services ...
-
Service Desk Analyst
3 weeks ago
Warwick District Council Warwick, United KingdomService Desk Analyst · Job descriptionCustomer & Digital Services · Service Desk Analyst · Permanent Post · 37 hours per week · Grade F - £28,770 to £31,364 pa · We are looking for a motivated, energetic person with a strong customer service ethos to join our Desktop Services ...
-
IT Service Desk Analyst
2 weeks ago
Jumar Solutions Birmingham, United Kingdom ContractIT Service Desk Analyst£200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport linksMidlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/2 ...
-
IT Service Desk Analyst
6 days ago
Ninetech Coventry, United Kingdom permanentJob Title: IT Service Desk AnalystLocation: Coventry, UKIndustry: ManufacturingPackage: £24,000 + Training & Benefits · Are you looking for a fast-paced IT Service Desk role which offers the opportunity for learning and progression, within a friendly and collaborative team? Look ...
-
Service Desk Analyst
3 weeks ago
IMT Resourcing Solutions Cheltenham, United Kingdom TemporaryOur client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking ...
-
IT Service Desk Analyst
1 week ago
Michael Page Technology Birmingham, United Kingdom permanentMichael Page is proud to be partnered once again with a well-established entity in the professional services sector, with a global reach and a workforce of thousands. They are known for their commitment to quality, innovation, and exceptional customer service, and are now expandi ...
Service Desk Analyst - Stretford, United Kingdom - Circle Recruitment
Description
Service Desk Analyst - South Manchester
Keywords: 1st Line Support, 2nd line support, helpdesk support, service desk, ITIL, IT Support, IT Technician, Support Engineer, hybrid.
A brand-new opportunity to join a major UK brand based at their head office in Manchester. We're seeking a 1st Line /2nd Line IT Service Desk Agent to support their innovative operations. Whether you're a newcomer to IT or a seasoned pro seeking new challenges, this role offers an exciting opportunity.
My client really values learning and development, and as such you will be given loads of training and learning and development opportunities so that you have the best possible chance of career progression.
Key Responsibilities:
Requirements:
Desired Skills (training provided):
We are looking for motivated and ambitious Service Desk Analysts to join an existing team of 10 on a hybrid basis of 2 days from home and 3 in the office.
For further details and to apply, please send your CV to
Keywords: 1st Line Support, 2nd line support, helpdesk support, service desk, ITIL, IT Support, IT Technician, Support Engineer, hybrid.
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
