- Provide 1st line technical support to clients via phone, email, and remote assistance tools.
- Log and prioritize incidents and service requests using our ticketing system.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex issues to second-line support or relevant teams when necessary.
- Monitor and manage ticket queues, ensuring timely resolution of incidents.
- Administration and user support through Office 365, Active Directory, Azure Active Directory, VPNs, and Windows OS.
- Building and imaging machines such as laptops, PCs and peripherals
- IT Apprenticeship, IT Graduate, or previous experience in a junior 1st Line IT support role
- Strong knowledge of Windows OS
- Familiarity with common IT software and hardware.
- Knowledge of administration through Office 365, Active Directory, and Azure Active Directory
- Excellent problem-solving and troubleshooting skills.
- Outstanding communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Customer-focused attitude with a commitment to delivering high-quality support.
- Up to £24,000 starting salary
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- First Class Training and IT Certificates
- 24 Days' Annual Leave + 8 Bank Holidays
- Private Healthcare and Dental
-
Service Desk Analyst
3 weeks ago
Cadent Coventry, United Kingdom**Description** · **Role: Service Desk Analyst · Location: Office Based in Brand New HQ, Ansty Park, Coventry · Contract: Permanent, Full Time · **Salary**: Up to £28,000pa (depending on experience and skills)** · **A Little About Us** · Cadent is the UK's largest gas distributio ...
-
Service Desk Analyst
2 weeks ago
Severn Trent Coventry, United KingdomDepartment: · Technology Salary (£): £, to £, Service Desk Analyst Severn Trent provide a critical national infrastructure to millions of customers in our region hours a day, days a year. · Our Technology team are vital to keeping the operation moving, as we deliver and maintai ...
-
Service Desk Analyst
4 weeks ago
Pertemps Leicester Meriden, United Kingdom**Position: Service Desk Analyst · Location: Coventry · **Salary**:Up to 25K D.O.E · Working hours: Monday to Friday - 9am - 5.30pm** · **The Role** · - You will be the first point of contact for customers, delivering a professional service that promotes high customer satisfactio ...
-
Service Desk Analyst
1 week ago
Pertemps Bond Meriden, United Kingdom Full timeWe have an exciting opportunity for a 1st Line Analyst (Service Desk Analyst) to join our IT Service team in Meriden, CV7. · In this role, you will be part of the team which is a single point of contact for all business users and their IT needs, varying from software to hardware ...
-
2nd Line Service Desk Analyst
2 weeks ago
Logix Resourcing Brinklow, United Kingdom2nd Line Service Desk Analyst is required by our industry leading retail fashion brand client, for an exciting opportunity to join a small IT support team and also become actively involved in a wide range of project work. · As a 2nd Line Support Analyst you would be expected to h ...
-
Service Desk Analyst
2 weeks ago
Hays Specialist Recruitment Limited Coventry, United KingdomService Desk Analyst · Service Desk Analyst Hays are looking for experience Business Analyst (1st line), to join our network and cover contract for the private sector in the Coventry area. The individual would be the first point of contact for all IT related issues and requests.E ...
-
Service Desk Analyst
3 weeks ago
ITECCO Birmingham, United KingdomLocation: Birmingham (Hybrid) · **Salary**: £30,000 - £35,000 DOE · Role**:Service Desk Analyst** · One of my best clients are looking to take on an experienced **Service Desk Analyst** to join their IT team on a permanent basis. This person will be responsible for providing 2nd ...
-
Service Desk Analyst
2 weeks ago
Hays Specialist Recruitment Limited Coventry, United Kingdom**Role: Service Desk Analyst · Location: Remote (first week fully on site in Coventry) · Rate: £12 - £14 p/h · Duration: 3 Months initially · **Hays Technology is looking for a Service Desk Analyst to join one of their client's team.** · What you will be doing: · Experience neede ...
-
Service Desk Analyst
3 weeks ago
Concept Resourcing West Midlands (Region), United KingdomI am looking for a number of Service Desk Analysts who hold a current/valid Security Clearance. On behalf of an IT Managed Services Business, you will be providing 24x7 IT Support to a specific highly sensitive end client. · You will have previous experience on a 24x7 Service des ...
-
Service Desk Analyst
3 weeks ago
Reed Secure Birmingham, United KingdomReed Secure are working with a major police force based in a convert location in Birmingham. They have a number of exciting opportunities available to join their specialist division as a Service Desk Analyst on an initial 6 - month contract. · IT has never been more important to ...
-
Help Desk Analyst
1 week ago
Macfarlane Packaging Coventry, United Kingdom**Help Desk Analyst (IT 1st & 2nd line support)** · **Location: Coventry (Middlemarch Business Park)** · **Package: Basic Salary up to £25,000 (dependent on experience) +Bonus/Benefits** · **Hours: 37.5 per week (Monday to Friday only)** · **Sector: Packaging distribution** · **T ...
-
Service Desk Analyst
4 weeks ago
FIS Global Birmingham, United KingdomAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a teamthat is open, collaborative ...
-
Service Desk Analyst
3 weeks ago
Warwick District Council Warwick, United KingdomService Desk Analyst · Job descriptionCustomer & Digital Services · Service Desk Analyst · Permanent Post · 37 hours per week · Grade F - £28,770 to £31,364 pa · We are looking for a motivated, energetic person with a strong customer service ethos to join our Desktop Services ...
-
Service Desk Analyst
3 weeks ago
Warwick District Council Royal Leamington Spa, United KingdomService Desk Analyst · Job descriptionCustomer & Digital Services · Service Desk Analyst · Permanent Post · 37 hours per week · Grade F - £28,770 to £31,364 pa · We are looking for a motivated, energetic person with a strong customer service ethos to join our Desktop Services ...
-
Service Desk Analyst
2 weeks ago
Serco Solihull, United Kingdom Part timeService Desk Analyst · Solihull Office · Part Time, Permanent - hours per week (mainly evenings) · Salary - £,. · Here at Serco, we are seeking an enthusiastic Service Desk Analyst to work on a multi-client shared, the Service Desk Analyst provides first line IT support and In ...
-
1st Line Service Desk Analyst
3 weeks ago
Gleeson Recruitment Group Solihull, United Kingdom**Service Desk Analyst x2-Shirley (West Midlands) - £24,000 - £26,000** · **5 Days a week in office · Shift Pattern · 07:00 - 15:30 x1 · 09:30 - 18:00 x 1** · Gleeson Recruitment are working on an exciting opportunity alongside a rapidly growing business based in Shirley. We're s ...
-
IT Service Desk Analyst
3 weeks ago
Jumar Solutions Birmingham, United Kingdom ContractIT Service Desk Analyst£200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport linksMidlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/2 ...
-
IT Service Desk Analyst
2 weeks ago
Michael Page Technology Birmingham, United Kingdom permanentMichael Page is proud to be partnered once again with a well-established entity in the professional services sector, with a global reach and a workforce of thousands. They are known for their commitment to quality, innovation, and exceptional customer service, and are now expandi ...
-
IT Service Desk Analyst
4 days ago
Proactive Appointments Leicester, United Kingdom Full timeIT Service Desk Analyst · Leicester - Onsite with some hybrid working · Shift rota · £25,000 · My client are looking for a talented Service Desk analyst to join the team on a permanent basis · The purpose of the role is to provide support and administration in relation to all i ...
-
IT Service Desk Analyst
2 weeks ago
Pinsent Masons Birmingham, United Kingdom Full timeIT Service Desk Analyst · Location - Birmingham · Hours of work - Full Time - Monday to Sunday shift patterns on a rotational basis · Pinsent Masons is a leading Global Law firm. Due to internal promotions, we are looking for an IT Service Desk Analyst to join our customer ser ...
IT Service Desk Analyst - Coventry, United Kingdom - Ninetech
Description
Job Title: IT Service Desk AnalystLocation: Coventry, UKIndustry: ManufacturingPackage: £24,000 + Training & Benefits
Are you looking for a fast-paced IT Service Desk role which offers the opportunity for learning and progression, within a friendly and collaborative team? Look no further as I'm recruiting for a global manufacturing specialist who are looking to add an IT Service Desk Analyst to their team
Role Overview:
As an IT Service Desk Analyst, you will be the first point of contact for our clients, providing essential technical support and troubleshooting expertise. Your primary responsibility will be to ensure that IT issues are resolved quickly and efficiently, maintaining high levels of customer satisfaction.
Key Responsibilities:
Requirements:
Salary & Benefits
If you're passionate about IT and wish to expand your technical skillset quickly, click APPLY to be considered for interviews
IT Service Desk Analyst - IT Support - IT Analyst - Technical Support - IT Helpdesk - Office 365 - Azure - Active Directory - Windows