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Service Desk Analyst - Warwick, United Kingdom - Warwick District Council
Description
Service Desk Analyst
Join Our Customer & Digital Services Team as a Service Desk Analyst
Permanent Position | Full-time | Grade F: £28,770 to £31,364 per year
We are seeking a dynamic individual with a passion for customer service to become part of our Desktop Services team at Warwick District Council. In this role, you will provide crucial desktop support to over 600 users, including council members, ensuring smooth operation of ICT services.
As a key member of the team, you will play a crucial role in optimizing technology use by offering timely support, advice, and solutions, as well as exploring new technologies. Collaboration with internal teams and external vendors is essential for success.
In addition to resolving second-line issues, you will specialize in areas like Office 365, Cyber Security, and System Centre Configuration Manager. You will also contribute to enhancing overall efficiency through system development and implementation.
Applicants should possess a degree in an ICT-related field or demonstrate significant hands-on experience with Microsoft networked systems. Prior experience in customer service is a must.
You should have:
The ideal candidate will excel both in team settings and when working independently on challenging projects to introduce new technologies.
Adaptability, multitasking skills, and the ability to thrive in a fast-paced environment are essential.
This role offers a hybrid work arrangement, combining remote work with office presence. Candidates must have a reliable internet connection and a suitable home workspace in case of full-time remote work. Travel expenses to the office will be the responsibility of the employee.
Benefits: Local Government Pension Scheme, BUPA Cash Plan, Up to 32 days of leave, Work Perks
