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    Service Desk Analyst - Cheltenham, United Kingdom - IMT Resourcing Solutions

    IMT Resourcing Solutions
    IMT Resourcing Solutions Cheltenham, United Kingdom

    3 weeks ago

    Default job background
    Temporary
    Description

    Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email.

    This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking for their first opportunity.

    What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience do you need? To be considered for the IT Service Desk Analyst role, you must be:

    Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing systems Self-motivated with a positive attitude Good communication skills and strong customer service] CompTIA A+ or similar IT qualification This role is based in central Cheltenham 2 days per week and then working from home for the remainder.

    If you match the above please apply now with an up to date version of your CV.


    Recruiter:
    Adam Titmus
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