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Lead Service Desk Analyst
1 week ago
Rotork Bath, United KingdomJob Description · This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introd ...
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Lead Service Desk Analyst
1 week ago
Rotork Bath, United KingdomJob Description · This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introd ...
IT Service Desk Analyst - Swindon, United Kingdom - Workingmums
Description
IT Service Desk Analyst - Swindon - HybridReed technology is delighted to be working with a leading Swindon based organisation with their search for an IT Service Desk Analyst to join their friendly and passionate team.
This is a permanent position offering hybrid working and a salary of upto GBP27,000Key Responsibilities :
Working with a ticket system, logging IT incidents and service requests
Managing calls to the agreed quality standard, including answering the call with standard greeting, correct triage of call, explaining next steps if necessary,
Remote troubleshooting through diagnostic techniques and triaging calls to a high standard.
Supporting a multitude of technologies such as, Audio Visual, desk & mobile phones, laptops, Microsoft dynamics and Office 365 as well as Inhouse applications
Escalate major incidents to IT management quickly and clearly, obtaining as much detail about the incident as possible including impact
Excellent communication skills and desire to help people
We are looking for:
Previous expence working within an IT Service desk - working with a ticket system
Strong technical foundation with excellent 0365, desktop and application support skills
Able to resolve Technical Desktop and application Issues
Good knowledge of Microsoft Operating systems and Active Directory
Dynamics experience preferable
Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
Ability to priorities a busy workload
Benefits
~ Salary - up to GBP27,000
~ Bonus scheme - on target bonus - 7.5%
~ Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
~ Critical illness cover
~ Income protection - 1x salary
~ Death in service - 4x salary
~25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
A range of other flexible benefits to include private medical insurance, dental insurance and much more
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