Client Services Team Lead - Lytham, United Kingdom - Inenco

Inenco
Inenco
Verified Company
Lytham, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Inenco has over 50 years of consultancy experience working in energy and utilities management; responding to the changing needs of our customers.

This gives us the expertise and insight to help successfully control costs, improve margins, achieve regulatory compliance and protect operational resilience.

Our customers include leading organisations across sectors from manufacturing to hospitality and retail to logistics. We also support the delivery of public sector services with a particular focus on health, social housing and education.


Position:


In this role you will manage a service delivery team in an efficient and effective way, in order to meet client and operational SLAs and deliver excellent service.


Key Responsibilities:

  • Manage a client and service centric team which consistently delivers brilliant service to drive client retention
  • Understand all client deliverables and ensure team governance to achieve these to maintain client satisfaction
  • Meet and exceed client and operational SLAs focusing on improved turnaround times
  • Coach and develop the team to build engagement and retain employees
  • Manage direct reports performance with a focus on improving service delivery
  • Identify and implement process and system improvements to drive efficiency and improve profitability
  • Work collaboratively across the Commercial teams to maintain good stakeholder relationships
  • Act as first escalation point for stakeholder queries
  • Reviewing and reporting of team statistics and SLAs to improving productivity

Requirements:


  • Experience of managing a team whose tasks are broadly similar
  • Coaching skills to grow and develop individuals
  • Performance management experience
  • Aptitude to use inhouse data software
  • Experience of working in a regulatory environment
  • Experience of working within a fastmoving, disciplined operational team
  • Interpersonal skills to be able to professionally interact with clients
  • Advanced user of Microsoft Office products including Excel
  • Highlevels of selfmotivation to drive both personal and team performance

Other information:


  • Salary £31.4k£36.1k per annum
  • Annual pay related appraisals
  • 23 days holidays plus bank holidays, raising by extra day each year to max 28 days (option to Buy and Sell Holidays)
  • Flexible working with the option to work from office / home location
  • Early finish Friday
  • FREE parking
  • Birthday hour
  • Subsidised costa coffee
  • Onsite canteen
  • Employee development programmes
  • Refer a friend scheme up to £1,000
  • Benefits Platform gym membership, cycle to work, retail discounts plus many more
  • Fan Club Awards employee recognition programme winners get £250 of vouchers every quarter
**Closing date 5th May 2023
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