Support System Manager - London, United Kingdom - UNIVERSITY OF THE ARTS

    UNIVERSITY OF THE ARTS
    UNIVERSITY OF THE ARTS London, United Kingdom

    2 weeks ago

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    Description

    The Student Systems Support Manager is responsible for managing the technical support provided to users of the University student system (SITS) and associated applications.

    The team consists of Student Support Administrators who provide first and second line support to users across the University, working closely with both our end users to provide support on key processes as well as with internal developers and analysts to help resolve issues.

    This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues.

    The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments.

    This will involve supporting underlying business processes, producing manuals and guides ensuring the highest level of accuracy and compliance with University and External Body processes and regulations.

    The successful candidate will have knowledge and experience of supporting student records systems and have management experience.

    You should be able to foster constructive cross team collaboration and be able to plan, prioritise and manage resources effectively to achieve long term objectives.

    We operate a hybrid working model, with 50% on campus from our High Holborn campus & 50% working from home.

    Every position within the University plays an important part in shaping aspiring creative professionals and impacts on the future of so many of the creative industries.

    Essential to this is using our world-leading research to solve global challenges, our engagement with partners, industry and the local community, and delivering life-long learning opportunities to more people than ever before.

    Please be aware that this is 50% Hybrid/ 50% On campus role.

    For the fifth year running, UAL is the world's second University for Art and Design in the QS World University Rankings 2023.

    We are also proud to be ranked in the top 20 best Universities in the UK by the Guardian University Rankings 2023.

    Our diverse and talented community comprises over 5,000 academic, professional, and technical staff.