Operations Specialist - Nottingham, United Kingdom - Equifax

Equifax

Verified Company

Nottingham, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Equifax is where you can power your possible.

If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Are you a strong administrator with a passion for delivering excellent outcomes to consumers? Do you thrive in a fast paced environment but enjoy a 9-5 Monday to Friday work life balance? We have a great new role to join our operations team in Nottingham city centre, this role is key in delivering a great service to our clients as well as their consumers.

The Perks of being a TDX Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks.

We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

About TDX Group - An Equifax Company

We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government.

The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

What you'll do:

Ensure all key client and supplier SLAs are consistently met and issues escalated where appropriate
Manage operational queries from both internal and external stakeholders, including the wider Operations team, clients and suppliers
Ensure that communication with clients, suppliers and internal stakeholders is effective and timely
Support the Team Manager and the immediate team on exception management and incident resolution
Become and act as a Subject Matter Expert, identify and raise process improvements
Support the Team Manager and Senior team members to perform Quality Assurance against processes, ensuring team desk procedures are updated for any changes

What experience you need:

Intermediate administration and/or data entry experience
Good experience using Microsoft/ Google packages
Good experience in process management
Good decisionmaking skills and excellent interpersonal & communication skills

What could set you apart:

Understanding of debt recovery industry or financial services
Good attention to detail with excellent organisational skills and the ability to prioritise varying workloads
Good numerical and literacy skills
Good evidence of suggesting and delivering process improvements

Equifax is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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