Internal IT Assistant - Ashford, United Kingdom - Ascertus Limited
1 week ago
Description
About us
Ascertus Limited is an inclusive, supportive and professional IT company.
Our work environment includes:
- Growth opportunities
- Company perks
- Regular social events
- Workfromhome days
- Safe work environment
- Wellness programmes
- Casual work attire
- Modern office setting
- Relaxed atmosphere
The Role
The other side to the role relates to knowledge and awareness of the company's cyber security strategy and approach and assisting with continuous improvement around information security and privacy.
Ideally the role is a full-time position (or a minimum of 25 hours per week Monday to Friday) with regular attendance at both our offices in London and near Smarden, Kent.
Typical work activities:
- Assisting the Operations Manager and Managed Service Provider to ensure that all systems and related procedures are fully compliant with company policies;
- Asset lifecycle process and register;
- Employee Internal IT training, demos, Q&A, onboarding;
- Housekeeping and monitoring internal systems and relevant shared mailboxes;
- Generating reports for management information;
- Corresponding with vendors as appropriate;
- Helping create and update support documentation, including procedural documentation;
- Responding within agreed time limits to callouts;
- Assisting with security and data processing certifications;
- Maintaining fitforpurpose office environments, and conducting risk assessments;
- Testing / evaluating new technologies.
Capabilities and Attributes - this individual must have:
- Strong, demonstrable IT skills, particularly Office 365 including Outlook, Teams, OneDrive, SharePoint, Word, Excel, InTune etc.
- Good working knowledge of iPhones and Apple Business Manager
- An aptitude for learning new systems.
- A keen eye for detail and confidence dealing with data.
- A logical and considered approach, acting with integrity and responsibility.
- The ability to take instruction and fulfil the tasks independently or collaboratively as required.
- Excellent organisational skills and ability to prioritise conflicting demands.
- Great team ethic and a motivated, positive attitude.
Desirable Attributes
- Experience working within IT Support within a professional, corporate environment.
Place of Work
Remuneration and Hours
- The role is ideally fulltime 9:00am to 5:30pm Monday
- Friday (37.5 hours per week)
- Salary will be based on experience in the region of £30k dependent on experience
- We offer a competitive salary and excellent benefits including pension, life assurance, income protection, private medical and dental health.
Additional information
Training will be provided, as needed.
It is important to note that the Smarden office is in a rural location and only accessible by car, therefore the individual must have a reliable means of transportation.
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 25 per week
Salary:
£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free or subsidised travel
- Life insurance
- Onsite parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
Ascertus has a full COVID-19 policy in place to protect staff in our office environments and we closely follow government guidelines.
Ability to commute/relocate:
- Ashford, Kent: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- IT support: 3 years (required)
- IT systems: 2 years (required)
- Cybersecurity: 2 years (preferred)
Work Location:
Hybrid remote in Ashford, TN27 8QT
Reference ID:
ASC-OPA-004
Flextime
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