Helpdesk Technician - Biggleswade, United Kingdom - Smart 10 ltd

Smart 10 ltd
Smart 10 ltd
Verified Company
Biggleswade, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Helpdesk Technician


Salary:
£18,000 per annum


Location:
Biggleswade


Contract:
Permanent

Hours:
Full time, Monday to Friday, 9am - 5pm


COMPANY PROFILE
An exciting opportunity has arisen to work for our client based in Hertfordshire.

They are looking for a Helpdesk Technician who is focused on the needs of customers to serve as the customer's first point of contact and provide technical support.


SKILLS REQUIRED

  • Strong IT skills
  • Excellent customer service
  • Knowledge of networking and software installations is beneficial
  • Confident and professional telephone manner
  • Previous Helpdesk experience is advantageous

RESPONSIBILITIES

  • Handling incoming call requests, resolving them where possible
  • Remotely connect onto customers system to resolve issues
  • Maintain accurate and concise records on the call tracking software
  • Escalate potential issues to senior helpdesk staff
  • Loggings and closing all support requests
  • Any other ad hoc duties when required

ADDITIONAL INFORMATION

  • 23 days holiday + bank holidays
  • Free Onsite Parking
  • Full training provided
  • Casual Office Attire


Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors.

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