Student and Customer Services Officer - Canterbury, United Kingdom - The London Institute of Banking and Finance

The London Institute of Banking and Finance

Verified Company

Canterbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Based:
Canterbury and Home based

Salary:
£23,656

Hours: 37.5 hours per week, Monday to Friday

Contract: 12 months

Do you have experience of working in a busy customer call centre?

Have you worked within an education or training environment?

Are you calm under pressure and focused on providing truly exceptional customer service?
We're looking for somebody to join our Enquiries and Admissions team based at home and in Canterbury.

As a Student and Customer Services Officer, you will deal effectively with all enquiries across our Professional Qualifications range, engaging with customers to establish an immediate rapport and solving problems quickly and effectively.

This role can be based in our Canterbury office and from Home; however, we would expect the post-holder to attend the Canterbury office where necessary.

Please note that during the probation period the post holder will need to attend onsite training 3 times a week in the Canterbury office.

Attendance onsite will also be required for monthly meetings and additional training, as and when needed.

You should possess GCSEs or equivalent in Maths and English at grade C or above and ideally be educated to degree level.

You must be well organised, with strong administrative skills and good working knowledge of Microsoft Office.

Excellent communication skills are essential as well as the ability to react positively to changing priorities whilst managing your own time schedules.

Experience within the education sector would be a distinct advantage.

Please note that depending on number of CVs we receive; we may close the advert early.

Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.

As part of your salary and benefits package, you'll receive:

Buddy scheme
Buying and selling of annual leave
Childcare voucher scheme
Cycle to work scheme
Generous holiday entitlements, which increase after 2 years' service and after 5 years service
Employee assistance scheme
Employee Volunteering Scheme allowing one free day per year for volunteering
Exceptional absence days
Flexible working arrangements
Free eyesight tests and vouchers towards the purchase of glasses
Life insurance
Medical insurance (dependent on job family)
Mentor scheme
Occupational sick pay
Paid time off for appointments
Pension plan
Perkbox membership offering employee benefits and discounts
Season ticket and health club interestfree loans
Service recognition
Social activities
Training and development opportunities

Closing date: 25 May 2023

Interviews:
To be confirmed

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
£23,656.00 per year

Benefits: