Call Centre Representative - Ipswich, Suffolk, United Kingdom - eTeam

Description

Job Title:
Contact Centre Agent/

Call Centre Representative Location:
Ipswich, UK (Onsite)

Job Type:
Full Time Contract, 3 Months (Temp to permanent after 3 months based on their performance)
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes.

You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

• Potential to apply for permanent position (performance dependent).

Performance Objectives:
Maintain and develop knowledge of pension schemes

Provide support to the administration team

• Support team members during busy periods
• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service to meet all client/members' needs and to promote the Client brand

Financial:

• Pass at C or above in English Language at GCSE or equivalent.
• Computer literate.
• Excellent customer service skills and a positive, customer focused attitude.

Experience in either DB or DC pensions administration would be an advantage

• Experience working within a contact centre would be an advantage

This is an office-based position with onsite parking provided.