Administrator (Membership Administrator ) - Sittingbourne, Kent, United Kingdom - Synecore Ltd

Description

Synecore is a national M&E contractor, working with major hospitality and leisure brands.

Based within the modern office complex of Conqueror Court, our Sittingbourne HQ supports projects, engineers and clients throughout the UK.

At a time of pivotal growth, we are expanding our team by recruiting a Key Account Administrator.

As a company, we have worked hard to establish a workplace that offers more than just career progression, but also some incredible benefits, including social activities, charitable events, and unique recognition schemes.

Reporting to the Key Account Manager, you will support by managing customers daily to ensure all works are completed in accordance with set SLA.

Ensure any complaints/escalations are responded to immediately and communicated to line manager to drive performance

• Manage account administrator workload to ensure all work is covered
• Learn all service team activities in order to cover for absence or help others when required
• Discuss any training requirements that arise relating to your role with the Service Manager
• Perform other reasonable tasks when requested that helps the company meet its objectives

Incremental holiday

• Birthday off after completion of probation period
• Supporting local charities - golf day, Race For Life, Christmas foodbank
• Cycle to work scheme
• Team lunches and social events
• Recognition schemes
• BUPA health insurance (50% contribution)
• Long service awards

This is a full time position and the hours of work are 8:30am-5:00pm, Monday to Friday (with the potential of overtime over the summer period), and a rota covering later shifts.

Annual Leave and Office Closures:
4 weeks holiday, plus bank holidays. After 2 years' service, you will receive 1 additional day's holiday per year. This is capped at 25 days annual leave.

The office is closed between Christmas and New Year, but you may be expected to work remotely in shift patterns with other members of the team, to support our client base.