Customer Service Supervisor - London, United Kingdom - Ethos Facilities

Ethos Facilities

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ethos Facilities provides a wide range of planned and reactive property maintenance services for both private residents and commercial customers.

As well as our comprehensive service for private residents, we work closely with a number of Managing Agents, Local Authorities, Estate Agents, Blue Chip Organisations and Estate Managers.

ETHOS FACILITIES have an exciting opportunity for a Customer Service Desk Supervisor to join our inclusive and friendly team in the heart of Belgravia, Central London.

The opportunity
Due to growth we are looking for an exceptional
Customer Service Desk Supervisor to join the team.

As one of our valued Supervisors, you will be interacting with our key client's tenants and residents to meet their needs and ensure that their requests for assistance are responded to promptly and professionally.

Key Responsibilities:

Responding to customer requests for works to be carried out and handling any complaints
Escalating issues where necessary
Allocating work to engineers and keeping accurate records of actions
Liaising with our clients, residents and tenants in a professional way
Tracking work orders
Supervising a small team and ensuring they are proactively managed and supported
Performing administrative tasks
Establishing customer service policies and procedures
Staying updated on developments in the customer services field

Requirements:

Excellent interpersonal and active listening skills
Clear communication skills and a strong command of the English language
Strong attention to detail
Ability to work well in a team
Multitasking skills and good organisational abilities
Knowledge of customer relationship management (CRM) principles
Ability to work calmly under pressure
Experience of working in/ supervising a dynamic team in a similar setting
Selfmotivated and able to take the initiative when required
Demonstrable experience of working across a team to achieve results
Experience of working with varied software packages desirable

Salary £35,000- £40,000 dependent on experience, training and skills.

We offer a professional, inclusive, fast-paced working environment with great opportunities for growth and development.

Job Types:
Full-time, Permanent

Salary:
£35,000.00-£37,000.00 per year

Benefits: