Client Services Executive - Meadowhall, United Kingdom - Found Consultancy

Description

Client Services Executive

Full time permanent – normal business hours – Monday / Friday

Salary £25,000k - £27,000k

Location:
– Meadowhall, Sheffield - M1

Immediate hire

This is an excellent opportunity to join a large organisation in a Client Services Executive position.

You will be the first point of contact for professional services customers and work as a liaison between the internal account managers and production.

Working within the customer service administration team this client offers a great working environment and excellent career opportunities


Key Arears:

• * Administration
• Customer Services
• IT skills, excel & Microsoft products

Main responsibilities:

• * Answering and processing all incoming sales calls and emails
• Following up via call or email to all prospects and quotes
• Manage a busy inbox to ensure customer enquiries are handled quickly and effectively
• Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations
• Provide stock reports and handle stock queries
• Provide courier tracking status and updates to customers
• Communicate with customers using phone or email
• Build trust and loyalty with customers, going the extra mile to exceed customers' expectations
• Liaise with internal departments to deliver customer's expectations
• Arranging call backs with clients to assist the quoting process where required

Person Specification:

• * Excellent and accurate data entry skills
• Excellent customer service skills
• Good knowledge of Microsoft / Excel applications
• Clear communication skills, both verbal and written