Jobs

    Network Engineer - Manchester, United Kingdom - Inspiremyfuture

    Inspiremyfuture
    Inspiremyfuture Manchester, United Kingdom

    4 days ago

    Default job background
    Description

    They are looking for a dedicated IT Service Desk Network Engineer & Analyst Apprentice to work in the expanding IT team where you will be supported in every step of your apprenticeship.

    The Company have mentored a number of IT apprentices many of which are still working in the company in a full-time role and been promoted to 3rd line support and Professional Service roles.

    The Service Desk is open 7 days a week between 7:00am and 8:00pm, so you must be willing to work between these hours on a rota.

    The role offers an attractive salary and benefits package, backed up by a hybrid working model.
    The role is a perfect gateway for a career in Networking. You will gain valuable experience to help you support a range of customers with networking solutions.

    As an IT Service Desk Networking Engineer & Analyst Apprentice you will be responsible for triage and investigations into Networking and Connectivity incidents to the companies customer base, with hands on support administering routers, WI-FI Access Points, Switches and Firewalls, alongside other products.

    Initial response and triage of tickets raised to the Service desk, triggered via the companies monitoring systems.

    Providing a helpful and polite response to initial contacts into the Service Desk through taking calls, replying to emails, and responding to self-service ticket.

    Effective logging and fault analysis of new Networking incidents and service requests, including prioritisation and coding of the ticket.

    Ownership and resolution of Networking incidents and requests within the scope of a Service Desk fix.
    Scheduling and supporting engineers during installations, fault resolution and 3rd party issues.

    Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set.

    Customer Services training and experience
    Knowledge and understanding of best practice framework (such as ITIL & ISO) for the delivery of IT services
    Experience Documenting training, procedures, and processes


    Personal qualities:
    Excellent planning and organising skills
    Flexible & adaptable
    An A-Level in ICT
    OR an International Baccalaureate at Level 3 ICT
    OR an A-Level 3 apprenticeship in a similar subject
    OR a BTEC Extended Diploma in IT (180 credits)

    There is an opportunity to apply for a full-time role and promotion to 3rd line support or Professional Service roles in the Company on successful completion of your apprenticeship.

    QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

    To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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