Customer Service Administration Team Leader - Gateshead, United Kingdom - Churchill Contract Services Ltd

Churchill Contract Services Ltd

Verified Company

Gateshead, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administration Team Leader - Gateshead

We Put People First so you can Deliver Outstanding Service
We are searching for a
Customer Service Administration Team Leader
- Gateshead to supervisor a team of 12 Administrators. Leading
the delivery of the highest levels of customer service to internal and external clients. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service excellence. The team are the principal point of contact between Churchill and our clients, providing first line Customer Services support.

Do you have previous experience of managing a team of administrator? Do you have strong administration skills and experience with working in a fast-paced environment? Are you organised and able to work to deadlines.

?

At Churchill, doing right is at the heart of our values.

This is why we will provide you with all the tools, training, support and resources that you need to develop in your career.

As Customer Service Administration Team Leader You will:

Prioritise the workload of the HelpPoint team
distributing high volumes of internal/external customer interactions.
Monitor internal and external KPI's/SLA's, ensuring targets are achieved and minimising risk and financial penalty
Ensure all reports are completed and distributed on time with a focus on accuracy and quality
Supervise the response to client quotes, queries and instructions in line with contractual agreements and ensuring all are commercially viable
Identify escalations and priority issues, resolving disputes and diffusing complaints in a professional manner with the assistance of the CSM
Ensure the accuracy and profitability of HelpPoints commercial activity

As Customer Service Administration Team Leader You'll have:

A genuine passion for Customer Service, an excellent verbal and written communicator with an attention to detail
Previous experience of manging a team
Excellent organisation skills, with effective and efficient time management and the ability to multi task
Experienced with the ability to work to tight deadlines and deliver against client SLA's and internal targets
Positive attitude with a "can do" approach in problem solving
Demonstrate initiative and able to work independently
Ability to engage and understand operational and client requirements
Flexible approach for both the Business and Customers, able to adapt quickly to moving priorities
Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.

In exchange for your service, we'll provide an inclusive and empowering culture where you'll receive the training and development opportunities that allow you to grow and progress your career.

We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.

Our Benefits:

A workplace pension scheme
Two paid volunteering days annually from beach cleans to supporting your local community. You choose.
More than 250 perks and hundreds of exclusive deals and discounts
A wide range of training programs to help your career development
Project Mosaic our Wellbeing, Diversity & Inclusion Committee who are leading the charge on all things WDI
Recognition and reward program to thank our shinning stars
A Wellbeing hub to support a healthy mind and body

Job Types:
Full-time, Permanent

Benefits:

Onsite parking
Work from home

Schedule:

Monday to Friday
No weekends

Ability to commute/relocate:

GATESHEAD: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you confident with Word, Excel and have strong IT skills?
Do you have experience in providing exceptional customer service and building and maintaining relationships?
Do you have strong administration skills?
What are your salary expectations for this role?
What is your current salary?
Do you have previous experience of managing a team?

Work Location:
One location

Reference ID: 2598