Customer Service Executive - Sittingbourne, United Kingdom - Knauf UK & Ireland

Knauf UK & Ireland

Verified Company

Sittingbourne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Knauf UK & Ireland are a market-leading manufacturer of lightweight building materials for the construction industry. We are part of the Knauf Group, the world's largest producer of gypsum-based products for the construction industry.

With two manufacturing plants in the UK, and a third coming online in 2024, we are well equipped to Build for the World We Live In.

We are currently recruiting for Customer Service Coordinator to join our Service Department.

The role will see the post holder based out of our Sittingbourne HQ with potential to work from home 2 days a week.

Job Purpose

You will be expected to provide outstanding service to customers in all areas of your role as Customer Service Coordinator.

You will be the pivotal point of communication between the Customer and Knauf to ensure all Customer requirements are satisfied.

You will be required to work closely within the team and with our customers to show all the elements of the Knauf values in every aspect of what you do on the team using your strong working knowledge of the company and the processes and procedure in place within the CSD.

Main Responsibilities & Accountabilities:

You are required to follow company Health and Safety procedures to ensure the safety of yourself and others
You are required to follow company Health and Safety procedures to ensure the safety of yourself and others
To be the pivotal point of communication between the Customer and Knauf to ensure that all Customer requirements are satisfied.
Achievement of individual and department performance standards
To maintain high levels of service delivery by processing Customer Orders accurately to ensure goods are provided as required.
Maintain high levels of communication with other company departments and hauliers
Meet call handling standards as set by the company
Professional interactions with Customers
Accurate and timely processing of orders
Take ownership and resolve Customer issues within set parameters
Development of personable and professional relationships with all internal and external Customers and support functions
Any other duties as requested by the Customer Service Manager or Head Of Service
Contribute to Knauf's sustainability strategy of People, Planet, Prosperity.
Anything else commensurate to complete your role

Requirements:

Educated to GSCE/NVQ or ICS standard or equivalent experience.
Experience of working with SAP is desirable
_but not essential_.
IT literate.
An excellent communicator with strong interpersonal skills.
Previous experience working within a Customer Service focused role is essential.
Ability and desire to deliver exceptional levels of service.
High levels of attention to detail.
Able to work under own initiative
Ability to work efficiently in a busy environment.
Actively promoting suggestions for improvement.
Intolerance of complacency
Honours commitment to team members

Employee Benefits Include;

25 days annual leave + Bank Holidays + Birthday as paid leave
Three paid days leave for community, charitable, or voluntary commitments.
7% employer pension contribution.
Level 3 Westfield Cashplan Healthcare.
Income Protection
Access to Perkbox benefits platform.
Access to Employee Assistance Program (legal or medical advice).
Life Assurance (x 4 times your basic salary).
A counsellor and life coach offered to all our employee's free of charge.
Cycle to Work Scheme and Tech Scheme.

We categorically do not accept speculative CVs from recruitment agencies; any profiles that are sent to Knauf UK & Ireland without the agency being appointed prior will be treated as a gift from the agency.

Knauf UK & Ireland will not be liable to any agency fees should we engage with any of the talent sent speculatively by a third party.

Knauf UK & Ireland outsource pre-employment checks; please be advised that should the business extend an offer of employment, you will need to engage and cooperate with a 3rd party in order to provide information pertaining to pre-employment checks which include, but is not limited to; Employment Reference Checks, a Social Media background check, a Basic Criminal Disclosure check, a Highest Education check, and a Professional Qualification/Membership check.