Service Coordinator - Southend-on-Sea, United Kingdom - Olympus KeyMed Group Companies

Olympus KeyMed Group Companies
Olympus KeyMed Group Companies
Verified Company
Southend-on-Sea, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Responsibilities:


  • Offering exceptional service to customers over the phone, managing both inbound and outbound calls
  • Managing multiple work streams including call management and various administrative tasks
  • Responsible for courier arrangements and monitoring collection/delivery success
  • Identification and logging of Potential Adverse Effects (PAEs) and the resulting regulatory output
  • Coordinate and continually monitor the progress of each service request
  • Maintenance of accurate and uptodate detailed case records on company ERP system
  • Providing customers with proactive and scheduled communication throughout the Service lifecycle using various communication methods
  • Coordinate the supply and return of loan equipment within specified time sensitive targets
Your qualification

  • You will have previous experience of working with a call centre and customer service focused environment
  • Clear verbal and written communication skills
  • Ability to work independently and within a team
  • Excellent attention to detail
  • Problem solving skills
  • Ability to multitask and prioritise effectively
Your competencies

Your benefits

  • Generous annual leave entitlement
  • Comprehensive company pension scheme
  • Private medical cover
  • Free annual health check
  • Discounted gym membership
  • Hybrid working
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