Property Customer Support Coordinator - Cardiff, United Kingdom - Cardiff Community Housing Association

Cardiff Community Housing Association

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

About the Role

We have a fantastic opportunity for an experienced individual to join the Property Team as a Property Customer Support Coordinator.

35 hours per week
Permanent

The post-holder will provide a generic front-line customer support service dealing with customer queries in a responsive, sensitive and professional manner to ensure the best possible service is provided.

The role will undertake the reporting of repairs and property maintenance related matters which require scheduling, liaison and strong communication with tenants and staff.

The role will diagnose repairs, plan and communicate to the right people, to ensure we maintain excellent customer satisfaction levels, while also maintaining value for money.

You will work in a fast paced environment with the ability to problem solve, take ownership and strive for resolutions at the first point of contact.

Please note this role is office based.
About You

Our Shared Values
At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made.

Here at CCHA we live our values by being:

Trustworthy | Brave | Caring | Genuine | Respectful | Honest

Job Description:

The job description will download in PDF format. To request an alternative format, please get in touch.
English Property Customer Support Coordinator JD new pdf

Application & Interview Guidance
The guidance will download in PDF format. To request an alternative format or language, please get in touch.
Application guidance
Interview preparation

If you require this information in an alternative format, please contact us.
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