Office Supervisor - Ipswich, United Kingdom - We Prep FBA Ltd

We Prep FBA Ltd

Verified Company

Ipswich, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We Prep FBA is a fast growing 3rd party logistics provider (3PL) based on Ransomes Industrial Estate in Ipswich, Suffolk.

We specialise in shipping goods to Amazon FBA warehouses and offer multiple prep services. We have a large client database who operate mainly on Amazon, eBay, Etsy, Shopify and other Ecommerce platforms.

Following a period of sustained growth we are looking for new additions to our team.

We are a company that is small but expanding, and now is a great time to join us at We Prep FBA and make an impact There are continuously new projects and initiatives being rolled out across the business with a key focus on customer satisfaction and growth within the company.

Our vision is to be the market leading FBA centric UK 3PL provider by combining innovation and efficiency with friendly service.

We are looking to grow our team with people who can assist us in achieving this.

We are looking for an Office Supervisor to join us on a full-time, permanent basis. Immediate start is available.

The Office Supervisor will be responsible for a number of tasks in the office and within the company including but not limited to the following;

Assisting the Operations & Continuous Improvement Manager to ensure the smooth running of the office
Driving workflow efficiency in line with team KPI's and targets and reporting back to the Office Manager
Supporting and developing key account expectation with the office team
Aid in booking shipping worldwide and tracking deliveries
Problem solving and complaint handling
Developing and maintaining excellent customer and supplier relationships where appropriate
Acting proactively to help grow the business, identifying areas of improvement
Internal and external communications with the office, warehouses, customers and suppliers
Assisting in staff training and development
Maintaining stock levels of consumables across warehouses and office
Ensure daily targets are met and customer requirements are adhered to
Feedback issues to Operations & Continuous Improvement Manager
Assist with cost saving measures across the business
Assist with KPI display, customer feedback and information sharing both internally and externally
Drive our core values through all tasks within our working day
Diary management where required and assistance with social events and team building events
Assisting the Operations & Continuous Improvement Manager with HR administration when required
Assisting the Operations & Continuous Improvement Manager with resolving invoice queries and financial administration when required
Support office team and warehouse team in daily tasks
Be responsible for the accuracy of our customer account details on various platforms

Essential attributes;

At least 2 years experience in logistics
The ability to work in a fast paced environment and meet deadlines
Be highly organised
Well written English
Excellent customer service skills
Excellent administration experience
Highly competent computer skills with experience using Microsoft and/or Google programmes such as Excel/Sheets, Word/Google Docs
Be a fast learner especially when picking up new systems
Be able to work as part of a team as well as independently
High level of accuracy and attention to detail

Company Benefits