IT Senior Support Technician - Birkenhead, Merseyside, United Kingdom - Wirral University Teaching Hospitals NHS Trust

Description

We are looking for a highly motivated, enthusiastic and technically capable individual to join the 2nd line Team within IT Services as IT Senior Support Technician.

Experience in IT Technical roles required (hardware or server, network support)

Provide practical advice and support to users of IT systems.
Installation of Hardware, Telephony, Infrastructure and Software.
Repairs and maintenance of end user IT equipment.
IT Project Management support.
Administrate clinical and non-clinical applications and clinical network integrated devices.
Provide specialist IT Relationship management with departments and wards.

Take the lead on specific project tasks under the management of Senior Support Specialists and other senior Digital Healthcare personal such as project managers or senior team.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department.

We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of 337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Please see Job overview & attached Job description for further information about the IT Senior Support Technician position available with WUTH.

Qualifications, Specific Experience & Training
Must have relevant technical degree or equivalent qualification or relevant experience in an technical support role

Microsoft Certified Professional - Associate in Desktop or Infrastructure
Advanced European Computer Driving Licence (ECDL) or MOS equivalent
Prince 2 or ITIL Foundation Qualification

Flexible approach to working various shift patterns and expectation to work across multiple sites and travel where appropriate to represent the organisation

Diagnosing faulty equipment, PC's and peripherals and be able to use specialised diagnostic software together with the ability to problem solve/repair
Experience of connecting PC's and peripherals to networks
Experience of using Microsoft Windows and Office products to able to fully support end users
Must have sufficient expertise to be able to provide advice to staff on the purchase of suitable hardware and software for PC / networked systems as per organisational specifications
Experience of installing, configuring, and maintaining software
Excellent planning and organisational skills
Training of end users both technical and non- technical informatics solutions
Experience of maintaining appropriate ITSM software

Positive, flexible, good team member with can do attitude
Flexible approach to work and the ability to cope with change management