Head of Remote Support Services - London, United Kingdom - Climate17 | B Corp™

Description

Company Summary Our client is an established and fast-growing pioneer in the renewable energy sector and is dedicated to clean energy use.

They make complicated innovative technology simple, easy to install, enjoyable, clean, and aesthetically appealing. Their intelligent management unit has been designed to manage energy especially renewable energy in several behind-the-meter applications.

With years dedicated to research and development, their smart and sustainable solutions have proven value in practice and can be deployed quickly and at a low cost for clients.

Reporting to the Head of Technical Services, the Service Manager will be responsible for managing after-sales service support, within the UK and Europe, exceeding performance standards and customer expectations.

The successful candidate will manage service tickets and provide post-delivery technical support, collaborating with various stakeholders to deliver high-quality customer service.

Commissioning Management
Coordinate and schedule commissioning activities.
Coordinate with engineering and project managers to facilitate a seamless transition to customer handover.

Post Delivery Support
Improve and maintain a ticketing system for capturing, managing, and tracking customer service requests.
Provide FRACAS reporting and data analysis from the ticketing system.
Remotely monitor installations ensuring power generation is maximised.
Support business process improvements and reporting functionality concerning service tickets.

Act as the primary point of contact for customers on service tickets.
Degree in Electrical Engineering.
Ideally hands-on electrical engineering experience.
Software tools.

Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm.

We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector.

We believe there is no solution to climate change without people.

We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world.

We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability.