Customer Service Administrator - Sandford, United Kingdom - Thatchers Cider

Thatchers Cider

Verified Company

Sandford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Administrator
Sandford, Somerset

Who are Thatchers Cider?

Established in 1904 by William John Thatcher, we have grown into one of the top cider-making businesses in the world.

Now in our fourth generation of family cider makers, we're exceptionally proud of our Somerset roots.

We've experienced tremendous growth through industry-leading levels of investment in our marketing, people development, innovative technology and world-class cider mill.

The best part? We're just getting started.
We're looking for a Customer Service Administrator to join our busy team.

Your Rewards and Benefits:

Competitive salary
Benefits including discounts at our cider shop

This is an exciting opportunity for anybody who wants to pursue a career within our customer-focused roles, enjoys talking to people and has the drive to grow our brand, develop relationships and can provide exceptional customer service.

At Thatchers, we ensure that we give you all the training, support and development you need to succeed.

The Role
As a Customer Service Administrator, you'll learn everything there is to know about delivering outstanding customer service.

Primarily based on the phones in customer service, you will have the chance to develop insight into our business and will gain a strong grounding of expertise in your role.

Specifically, you will learn how to:

Manage incoming and outgoing calls to customers
Use bespoke IT software to carry out your daytoday job
Place customer orders and assist with promotional items/POS
Create delivery schedules
Process installation requests and repairs for customers
Manage and process any customer returns
Complete monthly reporting
Manage the Thatchers Cider Shop both customerfacing and any administration
Help with packaging online sales to go out to customers

About You
To be considered as a Customer Service Administrator, you will need:

A good level of IT skills and be happy to learn new software systems
The ability to analyse data and prepare reports
Good telephone manner
Highly organised, with good attention to detail
To be confident dealing with people at all levels
To be a proactive problem solver
To be resilient and flexible, with the ability to accept and adapt to changing situations

Other organisations may call this role Trainee Customer Service Advisor, Junior Customer Service Advisor, Trainee Customer Advisor, or Trainee Customer Service Executive.

Webrecruit and Thatchers are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.