Technical Delivery Manager - United Kingdom - SuperMoney, LLC.

Description

The Opportunity at Altana

We're looking for a dedicated Technical Delivery Manager (TDM) who will have the exciting opportunity to collaborate closely with our key customers, deploying our Atlas platform across our international government portfolio.

As a power user of the Atlas platform and an expert in Altana's technology, the Technical Delivery Manager (TDM) will be responsible for managing enterprise-scale customer deployments, gathering user feedback, proposing new use cases, and ultimately ensuring that customers achieve maximum value from the Atlas in support of their critical missions and programmes. The TDM will be as comfortable engaging with technical users of the Atlas as with senior governmental department stakeholders.

As a TDM, you'll be the driving force behind user adoption, product enablement, and value realisation, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and helping their end users consistently translate product insights into operational value. Internally, you'll articulate recurring customer needs and pain points to the business, wrangle cross-functional engineering and product teams to deliver on planned deliverables for your customer base, and lead Quarterly Business Reviews (QBRs) to align on account delivery strategies. Additionally, you'll be instrumental in developing growth of product usage, up-selling, and cross-selling expansions. You will own the success of our customer deployments, focusing heavily on value creation and customer outcomes.

You Will

• Manage successful customer deployments and technical work streams from end-to-end, with the ability to effectively manage priorities, deliver on-time, and communicate effectively internally and with customers.
• Become a power-user of the Atlas platform, support customers in rapidly achieving value from the solution, and identify new use cases to address customer pain points.
• Oversee the specification and development of new or expanded solutions, involving deep collaboration with (and/or oversight of) Altana data analysts, data scientists, and data engineers.
• Deeply understand the supply chain risk domain, Altana's technology, and our customer base--and demonstrate effective communication and writing skills with respect to each.
• Perform and oversee relevant qualitative and quantitative analyses to support product development and customer deployments.
• Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
• Collaborate with Account Executives to identify and capitalise on expansion opportunities, transforming them into reality.
• Be held accountable for effectively synthesising and communicating feedback to the product team.
• Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritise growth opportunities.

About You

• You have customer management and technical delivery experience working with Government stakeholders
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
• You can demonstrate a history of successfully expanding technical accounts year over year or leading complex software projects and programmes to successful outcomes.
• You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
• You are willing to learn the fundamental concepts of entity resolution and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
• You exhibit good judgement and a willingness to dive into the nitty-gritty to achieve team objectives.
• Experience in the supply chain and logistics industry is a plus, although not required.

This role is based in London, UK and candidates must be within commuting distance from our London office (Holborn).

Altana Technologies focuses on Machine Learning. Their company has offices in New York City. They have a small team that's between 11-50 employees. To date, Altana Technologies has raised $100M of funding; their latest round was closed on October 2022.

You can view their website at or find them on Twitter and LinkedIn .