Contract Centre Quality Assurance Assessor - Wolverhampton, United Kingdom - Huntress

Huntress

Verified Company

Wolverhampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Centre Quality Assurance Assessor
£32,000 - Wolverhampton

We are currently looking to recruit an experienced Contact Centre Quality Assurance Assessor who is passionate about customer experience and employee development.

Monday to Friday role - 9am - 5pm.

Assess and mark both live and recorded calls to confirm that calls are compliant.
Provide feedback to team managers and to People Development on coaching and development needs
Undertake administration quality checking across the department
Identify skill needs and gaps
Recommending appropriate coaching
Ensure all work is carried out in line with compliance requirements

Skills - Quality Assurance, Quality Monitoring, Quality Monitoring Assistant, Quality and Performance Analyst

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.