- Provide first-line technical support to clients via phone, email, and remote assistance tools.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Install, configure, and maintain IT systems, including desktops, laptops, servers, and networking equipment.
- Manage user accounts, permissions, and security settings.
- Monitor and maintain IT infrastructure to ensure optimal performance and reliability.
- Respond to IT support tickets promptly and escalate complex issues as necessary.
- Assist with IT projects, including system upgrades, migrations, and deployments.
- Document support activities, solutions, and procedures for knowledge sharing.
- Previous experience in an IT support role, preferably within an MSP environment.
- Strong knowledge of Microsoft Windows operating systems and Office 365 applications.
- Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VLANs.
- Excellent problem-solving skills and the ability to work well under pressure.
- Exceptional communication and customer service skills.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101), or equivalent would be advantageous.
- Competitive salary based on experience.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
- Employee benefits package including health insurance and pension scheme.
- Regular training and certification opportunities.
- Exposure to cutting-edge technologies and industry-leading solutions.
IT Support Engineer - Manchester, United Kingdom - Intellect Group
Description
Job Description
IT Support Engineer - Manchester - £22K-£30K
Company Overview: Join a dynamic and innovative Managed Service Provider (MSP) based in Manchester, dedicated to delivering top-tier IT solutions to businesses across various industries. At their MSP, they prioritize proactive support, cutting-edge technology, and client satisfaction. They are currently seeking a talented IT Support Engineer to join their team and contribute to their mission of providing exceptional IT services to their clients.
Job Description: As an IT Support Engineer, you will play a pivotal role in delivering high-quality technical support to their diverse client base. You will have the opportunity to work on a wide range of IT projects, collaborate with experienced professionals, and further develop your skills in a fast-paced environment.
Key Responsibilities:
Requirements:
Benefits:
How to Apply: If you are a proactive IT professional with a passion for delivering exceptional customer service and are eager to advance your career in an MSP environment, we want to hear from you Please submit your resume along with a cover letter outlining your relevant experience and why you are interested in joining their team.
My Client is an equal opportunity employer and values diversity in the workplace. They welcome applications from all qualified candidates.
IT Support Engineer - Manchester - £22K-£30K