CRM Administrator with CFDsFXiGaming - Manchester, United Kingdom - Careerxtra

Description

Are you a CRM whiz with a passion fortechnology and exceptional customer service Were partnering with adynamic FinTech company on a mission to simplify trading Thisremote selfemployed position offers the opportunity to build yourcareer with a forwardthinking company while working from anywherein theworld.

Tasks

• Manageand optimize the companys CRM system ensuring smooth functionalityand data accuracy.
• Configure and customize thesystem to meet user needs and businessgoals.
• Create and maintain user profilesmanaging access permissions.
• Generateinsightful reports and analyze data to understand client behaviorand trends.
• Provide ongoing training andsupport to users on CRM functionalities.
• Offerprompt and courteous technical support to clients troubleshootingand resolving issues related to the trading platform accountmanagement and other features.
• Communicateeffectively with clients to understand their concerns and provideclear solutions.
• Document and escalate complexissues to the appropriate technical teammembers.
• Maintain and update knowledge basearticles and FAQs.
• Stay current on companyproducts andservices.

Requirements

• 1year of experience as a CRM administrator or similar role(required)
• Prior experience in theCFDs/FX/iGaming or a similar industry(essential)
• Excellent English language skills(written and spoken)
• Proven proficiency with aleading CRM platform (e.g. SalesforceHubSpot)
• Strong understanding of CRM bestpractices and data management principles
• Solidcomputer literacy and basic troubleshootingabilities
• Excellent organizational andcommunicationskills

Benefits

• Competitivefixed monthly compensation
• Opportunity forcareer growth within a rapidly evolvingcompany
• Private medicalinsurance
• Unparalleled freedom and flexibilityof remote work
• Collaborative and supportiveteam environment

Readyto Simplify the Future ofFinance

If youre a selfmotivatedindividual with a passion for technology and exceptional customerservice we encourage you to apply