Maintenance Business Support - Cardiff, United Kingdom - Cardo Group

Description

LCB Group is a Cardo Group Company

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

Cardo Group delivers building maintenance services to local authorities, social housing providers and their residents.

We deliver quality, value for money maintenance, compliance and retrofit services across South and South West Wales and the South West, South and Midlands in England.

Future plans will see this develop into a national footprint.

Job description - Maintenance Business Support

We are looking for applicants who understand that we do a lot of work in other people's homes, and on behalf of clients, and we treat those valued customers in the same way we treat a much-respected family member whilst also keeping them safe.

We hope that sounds like you and that you also share our commitment offering the best service to all our clients.

Of course, you will also be a great Maintenance Business Support person and proud to do quality work, as part of a vast team in our Cardiff Head Office.

You will be responsible for the support of running the day to day Maintenance workstream.

You will contribute to the smooth delivery of the section for our clients, specified performance criteria and timescales, whilst ensuring full compliance within timescales.

You may be required to provide regular reports relating to service delivery and performance. IT skills and confidence to use them in a fast-paced environment is essential.

Day to day duties will include but are not limited to:

• Using order management system (service connect) through the day to log orders, track work progress, and instruct works to subcontractors.
• Supporting current team of contracts administrator
• Assist with recruitments process
• Assist with IT withing section of business
• Provide data to create client KPI reports
• Analys data and provide information to Contracts Managers
• Create statistic information from management system and report to Operations manager
• Support Customer Care Manager analysing client feedback

Skills and Attributes:

• Work under pressure in a fast paced and demanding environment
• Prioritise tasks and work to tight deadlines
• Attention to detail and strong organisation
• Committed to producing quality work
• Being accountable for work

LCB Group is an inclusive employer. At LCB Group we value diversity. We value our differences such as age, gender, LGBT, ethnicity, religion, and disability.

We are working hard to building a business that is as diverse and inclusive as the communities we serve. So, whoever you are and whatever your background, we think you will fit right in at LCB Group

We also want the best people to join our team so we are currently reviewing the family-friendly benefits that we can offer to our employees.

Job Types:
Full-time, Permanent


Pay:
Up to £28,000.00 per year


Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Application question(s):

• Have you ever worked for LCB Group previously?

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location:
In person