Trainee Call Centre Advisor - Coventry, United Kingdom - 360 Resourcing Solutions

360 Resourcing Solutions
360 Resourcing Solutions
Verified Company
Coventry, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Trainee Call Centre Advisor

Coventry Hours - Office Based

£10.34ph (£20,176 Annum)


We are currently looking for a
Trainee Call Centre Advisorto join our team in
Coventry. You will join us on a full time, permanent basis, and in return, you will receive a competitive rate of
£10.34
per hour, plus great benefits and progression opportunities with immediate start dates available.

,


As well as a competitive salary, a fast-paced, fun working environment and amazing progression opportunities across the business, this role comes with the following benefits;

  • Peoples pension scheme
  • Limited free onsite parking
  • Onsite canteen
  • Medicash plan (on completion of 6 months of service)
  • Vitality Healthcare (On completion of 6 months of service)
  • Cycle to work scheme (on completion of 6 months of service)
  • Free tea and coffee

About the Trainee Call Centre Advisor role:
As our
Trainee Call Centre Advisor, your main responsibilities will be as follows:

  • Building and maintaining relationships with customers and third parties
  • Answering customer queries effectively and understandably conveying ideas in easytounderstand terms
  • Gathering and analysing cardholder and/or merchant data
  • Determining if disputed transactions are covered under federal and card provider regulations
  • Working assignments from a queue in an accurate and timely manner

Our ideal Trainee Call Centre Advisor will have:

  • Customer service experience
  • Administration experience
  • Telephony experience
  • A background in fraud or disputes and chargebacks (desirable)
  • Great communication skills both verbal and written
  • An ability to work under pressure
  • The ability to work well independently and within a team
  • Excellent eye for detail and spotting trends
  • Effective time management skills
  • IT literacy
  • Organisational skills
  • Good resilience and motivation

Hours of work: 37.5 hours per week Monday to Friday 9am till 6pm.

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click
APPLY now to become our next **Trainee Call Centre Advisor
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