Endoscopy Admin Assistant - Bedford, United Kingdom - Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust

Verified Company

Bedford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder is a member of the Endoscopy Clerical Team and responsible for the administration of the waiting list.

The post holder will support the Nurse Endoscopists and Surveillance Co-ordinator with administration and be responsible for send all relevant documentation to patients and Consultants.

To work as part of the Endoscopy team to ensure the Endoscopy patients are admitted for treatment in a timely and patient focussed manner.

To liaise closely with all Consultants and all users of the Unit to ensure that good communication is in place.

Assist with the implementation of new guidelines and policies to ensure targeted are met in line with National and Local Guidelines.

To be jointly responsible for entering data onto the electronic booking system and keeping it up to date

To carry out the administration of Outpatient waiting lists and Endoscopy Pre assessment in line with local and trust protocol and national Guidelines.

To utilize the Patient Information Management System (IPM) to record waiting list information ensuring all patient information is up to date and any problems reported upwards.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.

Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff.

As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care.

The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Responsible for the booking of patients through the correct pathways depending on the triage of patients. Ensuring patients are booked within breach dates.

Report any potential breaches to the Waiting List Co-ordinator/Endoscopy Lead Nurse

To work closely with the Nurse Endoscopists, supporting them with any administration tasks including audio typing and the sending out of Histology results using the Hospitals big hand and ICE system.

To work closely with the Surveillance co-ordinator, supporting them with any administration tasks including audio typing and sending out of letters.

To liaise with GP practices and patients as necessary to obtain all relevant, accurate data if differs from Hospital IPM system.

To take incoming telephone calls ensuring they are dealt with courteously and sensitive manner with due regard to confidentiality. Ensure accurate message taking and information/request are actioned immediately by the appropriate members of staff.

To liaise and negotiate with patients, by phone, booking suitable appointments within the allocated timescale. Making sure all relevant information is sent out within specified timescales. This will involve telephone contact with patients. Incorporating patient call centre approach to managing TCI dates.

Resolve straightforward enquiries from patients. To give advice, reassurance to patients, careers and relatives who have concerns regarding appointment or procedures.

Update IPM with new admission offers, including amendments, removals and suspensions for Endoscopy patients. Entering data onto the Unisoft scheduling system and ensure that it is maintained and kept up to date.

If new technology/electronic systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes maximised.

Responsible for ensuring stationery levels are maintained in the office at all times and that office equipment and printing facilities are in good working order for the essential operation of the Unit.