Facilities Assistant - Edinburgh, United Kingdom - Signature

Description

Are you looking for an opportunity where you will play a key part in delivering amazing customer experience? Are you outgoing, super organised, friendly, fun and know what GREAT service looks like? Do you enjoy a role that isn't desk based 100% of the time, and enjoy getting your steps in at the office? Do you enjoy being the centre of attention and love to make people feel welcome? If yes, then this role could be for you

Monday to Friday 20 Hours

Availability required 7am - 6pm

• The ultimate goal of the Roving Ambassador (Facilities Assistant) is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building
• Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded
• Provide intuitive service with absolute understanding of our customer's needs to create exceptional experiences that result in lasting positive memories

• Act as main support to the FOH Lead and facilities manager
• Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
• Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
• Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
• Provide "at desk" first fix IT and AV support
• Be the face of the facilities team by providing tangible service that is visible and easily accessible
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
• Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service
• Provide ad hoc cover and support to other work areas, such as: Reception, Mailroom
• Lead briefings in the absence of the FOH lead or facilities manager
• Proactively host and manage queues, striving to make the arrival or departure process as efficient as possible
• Carry out floor walks and service audits, and proactively logging work orders
• Utilise a "hands on" approach whilst ensuring the service delivery is at the required standard
• To escalate any feedback relating to the service provided by the service team
• Creating, updating, and displaying signage as required
• Support the provision of other services, such as mail distribution, IT hardware goods in/out
• Administrative tasks and ad hoc reporting
• Support onsite facilities inspections
• Focus on out of line safety and security items
• Host contractors on site
• Respond to First Aid incidents

• 1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
• Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people
• Able to work independently and coordinate multiple tasks at once
• Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
• Immaculate grooming, personal presentation and sense of style
• Must be highly proficient in Outlook, Word, Teams, and Chrome
• Essential to be able to process large volume of queries across multiple platforms
• Average 70wpm typing speed desirable

Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.