2nd Line Support Engineer - Towcester, United Kingdom - Click and Connect Online Limited
Description
Job Opportunity: 2nd Line Support Engineer Towcester Up to £30,000
Our client is thrilled to be collaborating with an innovative Microsoft partner experiencing remarkable growth, particularly with recent client acquisitions. This presents an exciting opportunity for a 2nd Line Support Engineer. This role offers excellent prospects for career advancement within a company that has earned an exceptional reputation in the market, providing significant opportunities for progression and professional development.
Ideal Candidate:
The ideal candidate for this role will have a minimum of 3 years experience in the IT support sector. They should demonstrate a high level of proficiency in Active Directory, Exchange, workstation and server set-up and support. Additionally, familiarity with internet router configuration, soft PBX admin, and mobile device management tools is preferred. Motivated individuals eager to pursue formal learning opportunities to gain certifications and benefit from associated incentives and sponsorships are highly encouraged to apply.
Main Duties:
Provide exceptional helpdesk support to users
Diagnose and resolve inbound support requests related to IT, connectivity, telephony, and mobile
Monitor RMM dashboard status/alerts and take corrective action as needed
Specialize in diagnosing and resolving escalated and complex issues
Repair hardware faults and install upgrades to client hardware
Identify trends affecting service quality and implement appropriate solutions
Qualifications:
Minimum 3 years experience in IT Support essential
Microsoft 365 Fundamentals (MS-900) desirable
Microsoft 365 Identity and Services (MS desirable
Microsoft 365 Mobility and Security (MS-101) desirable
Managing Microsoft Teams (MS desirable
Strong team player with a professional, friendly, can-do attitude essential
For more details and a comprehensive job description, please reach out or send your up-to-date CV.
Join our client's team and take your career to the next level