- Caring - we design and deliver care around each individual patient's needs and wants.
- Safe - we make the safety of patients and staff our prime concern (safety comes first)
- Responsible - all staff take responsibility for the hospital, its services and reputation.
- Value each other - we all value each other's contribution.
- Inspiring --we always strive to empower each other to develop and deliver improvements to benefit our patients by inspiring people to be the best they can be, encouraging ideas and learning and embracing innovation to shape future services.
- Front of House Duties and Customer Service.
- Education Centre room booking management, training enquiries and use of OLM database, AV and IT set-up.
- Administrative Duties shared inbox management, learning and development records, corporate induction
- Education Centre Support - must be flexible and willing to support the service needs as and when required. It will be expected that the post-holder will automatically cover the front-of-house duties when their colleague is on leave or sick. Person Specification
- oGCSE in English & Maths or equivalent in Numeracy and Literacy.
- oAdministration or equivalent knowledge/experience
- oExperienced in using MS Products, namely Outlook, PowerPoint and Excel.
- oNVQ II or III in Business Administration or equivalent knowledge/ experience
- oMinimum 1 year experience working in a customer facing environment.
- oExperience of working in an educational/training environment
- oExperience of MS office systems
- oExperience of working in health, social care, or voluntary organisation
- oExcellent interpersonal skills
- oExcellent written and verbal communication skills
- oExcellent customer service skills
- oAble to self-organise, multitask, and prioritise.
- oAble to show initiative and recognise role boundaries.
- oAble to plan and prioritise
- oAbility to be self-motivated, work under pressure and to tight deadlines
- oFlexible approach
- oTeam worker
- oKeyboard and database inputting skills
- oMicrosoft Word for Windows
- oMicrosoft Excel
- oMicrosoft PowerPoint
- oEmail and electronic diary management
- oWord Intermediate
- oExcel Basic
- oSetting up spreadsheets
- oCreating PowerPoint presentation
- oElectronic Staff Records (ESR)
- oBookwise - room booking system.
- oOracle Learning Management System (OLM)
- oAbility to work as part of a team.
- oProfessional attitude to work and 'can do' approach.
- oAble to communicate at all levels within an organisation.
- oCan demonstrate initiative.
- oAbility to work under pressure.
- oFlexibility and adaptability to meet competing priorities.
- oMust be able to move training room equipment, including chairs and tables and function AV equipment
- oPrevious experience working in a similar environment
Education Centre Administrator/ Receptionist - Kingston upon Thames, United Kingdom - Kingston Hospital NHS Foundation Trust
Description
Job summary
We are the Education Centre within Kingston Hospital NHS Foundation Trust and are passionate about providing a high-quality learning environment for our staff and visitors. We are seeking to recruit to the role of Receptionist/Administrator to join our friendly team. The post holder will have day to day responsibility for the management of the reception area and will provide a full reception service for the Education Centre. They will be responsible for the smooth running of the reception in a professional manner ensuring that the reception is fully operational during opening times.
As the first point of contact for staff and visitors to the Education Centre the post holder must have a professional appearance and manner with excellent interpersonal skills. As well as providing a reception service the post holder will also be expected to provide administrative support to the Education Centre teams including data input onto the relevant systems, and to ensure that the Centre runs smoothly. The post holder must be self-motivated, pro-active and able to work on their own initiative.
Does this sound like the right opportunity for you? Please fill out your application. We are aiming for interviews to take place on xxxxxxxxxx.
Main duties of the job
The role of the Education Centre is to support and provide the highest possible standards of education and training, both mandatory and role specific to all Trust staff. The department ensures Trust staff are compliant and appropriately equipped with the correct knowledge and skills to deliver the best possible patient care and service to internal and external customers and stakeholders economically in a safe and welcoming environment.
The role of the receptionist/administrator is to provide a high-quality service for the Education Centre through the efficient and effective delivery of front of house reception duties and customer service. This includes providing well-organised and competent administrative duties and audio-visual support service.
About us
The Trust has defined its culture as one that is patient centred, which puts safety first and where all staff take responsibility, are valued, and value each other. To support this, our five values are that we are all:
Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'.
Job descriptionJob responsibilities
Key Tasks and Responsibilities:
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Other
Essential
Desirable