Data & Digital Lead - United Kingdom - Capita

Description

Digital Employer & Stakeholder Product Lead page is loaded Digital Employer & Stakeholder Product Lead

Apply remote type Hybrid locations Home-Based - GBR time type Full time posted on Posted 2 Days Ago job requisition id As the Digital Employer & Stakeholder Product Lead, you will help manage the digital experience for strategic clients.

You will contribute to new employer experiences, aligning it to the Capita pensions digital strategy and identifying gaps to help achieve challenging outcome targets, building digital assets for strategic client users and their stakeholders.

Digital Employer & Stakeholder Product Lead Job Description:
You will be a key part of the new digital platform delivery for employers and stakeholders. Your responsibilities will include developing, launching, and improving digital products.

You will work closely with the Pensions Product Solutions Team and design principles plus wider cross-functional teams such as designers, developers, operational and engagement teams to ensure that the product meets the needs of its users and achieves its business objectives.

You may also be expected to manage a digital engagement executive to assist with the delivery of the new platform transition and the day-to-day work once into BAU.

Additionally, you'll work closely with the Senior Digital Product Lead and Head of Employer Relations to play a key role within the digital product delivery process.

As the Digital Employer & Stakeholder Product Lead, you'll be expected to work closely with strategic clients and understand their specific digital needs and be able to prioritise these needs to inform the roadmap.

You will be an enabler for the engagement team by understanding their goals and delivering solutions with IT to cater to areas such as personalisation, segmentation, automated communications, content management, event management, email and SMS tools, campaign-specific web developments, and web chat.

Work collaboratively with the wider Digital Product Solutions Team operating within Design standards and aligning strategies
Work collaboratively with a team of digital, engagement, and design professionals to deliver digital products for the CSPS transition
Providing the UX team, projects and direction based on information gathered from operational teams, employers and stakeholders
Analyse user feedback to help improve our digital products.
Working with key stakeholders to help inform product development.
Work with project teams and key stakeholders to develop and deliver user- solutions within project timeframes and objectives.
Work closely with IT to understand technical constraints in journeys and help adjust the journey appropriately.
Manage ongoing design and functional development of strategic client websites
Collaborate with research lead to conduct website usability testing to review site performance.
Experience in digital products and management.

Experienced in collaboration with a variety of teams, ideally in a financial services environment, with an understanding of user needs, GDS standards and accessibility.

Helping them understand our vision now and in the future. You must be analytical and be comfortable reviewing data to identify challenges in journeys and make customer centric decisions.

You must be able to clearly articulate issues and work with the UX, operational and IT teams on solutions for compelling journey improvement and drive the activity within the team.

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future.

From pensions administration and consultancy to the latest technology and engagement techniques, we help ensure sustainable investments which support your success.

whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills.

We also believe in offering flexible working solutions that suit your needs, whether that's from home, from your nearest Capita office.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.

If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at .For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Home-Based - GBR ,

Full time Contract Type:
Permanent Capita is a consulting, transformation and digital services business.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.