Income Recovery Officer - Morley, United Kingdom - Pinnacle Group

Pinnacle Group

Verified Company

Morley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Income Recovery Officer (3433)
:

Overview:

Ref:

3433

Salary:

£29,000 - £29,000/annum

Location:

United Kingdom
England
Yorkshire and the Humber
West Yorkshire
Morley

Contract Type:

Permanent

Posted:

09 February 2024

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions.

We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role:
Income Recovery Officer
Pinnacle Group has an exciting opportunity for an Income Recovery Officer specialising in financial and housing-related support services to join our team on a full-time, permanent basis working Monday to Friday

Location:
The main office is based in Morley with travel required to other sites within the Kirklees area as required.

Duties/Key Responsibilities
In this role, you will help customers develop the skills to manage their finances and access mainstream services. By raising awareness, and motivating our residents, you will help increase their financial capability.

Managing all rent arrears accounts using the CUBE.
Sending warning letters to residents and carry out home visits.
Preparing rent arrears case files for Legal.
Undertaking income and expenditure assessments on all applicants who are offered a property with Pinnacle Group.
Work with other agencies and teams to facilitate joint working to the benefit of all parties.
Assist with obtaining appropriate welfare benefits and grants.
Provide advice and guidance in welfare reform changes and how to manage a reduced income.
Provide advice to customers making the transition to universal credit.
To develop links with financial inclusion service providers including welfare rights, credit unions, money, and debt advisors. Maintain strong links with the housing benefit department and DWP to facilitate the best results for tenants.
Assisting tenants in dealing with claims for backdated housing benefits and maximising entitlement to other relevant benefits. Where it is deemed necessary, investigate, and assist tenants with benefit delays, errors, and appeals.
To work with credit unions and banks to enable tenants to access lowcost credit, basic bank accounts, jam jar accounts, and savings accounts.
To help tenants who are in rent arrears & facing financial difficulty. Working closely with Housing Officers to implement a preventative and proactive approach to income management. Engaging with tenants in the office & their home. Work closely with the Tenancy Support Officer to provide holistic support to vulnerable tenants.
To seek and implement ways to maximise tenants' income, employment opportunities, and personal money management. Assisting in the management of debt identifying priority debts & negotiating affordable repayments with third parties. Signposting to specialist independent partners where appropriate.
Undertake financial health checks for tenants that include a welfare benefits assessment and where necessary liaise with housing, housing benefits, and the DWP on the resident's behalf. Identify appropriate charitable organisations and assist tenants in securing additional funding
To develop and keep up to date an information pack for tenants on budgeting, prioritising debts, savings, fuel efficiency awareness, and energy advice

Skills Required:

GCSE Maths & English Grade C or above or equivalent is essential
Experience working in rent income collection for a housing association or local authority is essential
Experience in using housing management systems
Knowledge and understanding of the DWP benefits system and welfare reform.
Have a working knowledge of the universal credit landlord portal.
Excellent customer service skills with an understanding of the difficulties facing vulnerable people.
Have some knowledge of debt advice.
Experience in partnership working.
Experience working in an advisory role and with a wideranging knowledge of financial products and services available for customers.
Competent using a wide range of Microsoft Office packages, particularly Excel, Word, PowerPoint, Teams, and Outlook.
Excellent communication skills (listening, written and oral) with an excellent standard of numeracy and literacy.
Aptitude in resolving issues with a customerfocused orientation
Valid UK Driving licence with Transport

**Conta