Junior Credit Controller - Croydon, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Croydon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

I am currently recruiting a Junior Credit Controller for a Hosuing proeprty company based in South l London, close to Croydon station.

Client Details
My client is a well established company based in South London. Due to recent rapid growth, they are now looking to hire a Junior Credit Controller starting in January

This is a temporary role with hybrid working 2-3 days in the office / working from home, after complteting the training in the office.

Their offices are based in London, close to Croydon Tube Station.

This is an entry level role for someone with an interest in Credit or 12 months Credit Control experience.

Sector:
Property

Description

Junior Credit controller,

Main purpose of the role:

To provide effective and efficient customer account management with the overall objective to reduce arrears, maximise the collection of income and sustain tenancies for company Housing.

Key Accountabilities:

To manage low level account collection for rent and arrears
To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
To manage the direct debits process
To undertake administration duties relating to customer accounts
To undertake the collection of debts in accordance with company income collection policies and procedures, working with other staff to collectively meet objectives
Undertake any other duties and responsibilities of an equivalent nature as required
To ensure compliance with the company Equality & Diversity, Health & Safety policies and general Data Protection Regulations

Profile

Essential

Strong numeracy, literacy and communication skills with a minimum pass in Mathematics and English at GCSE level or equivalent
Be an excellent communicator when managing customer queries using the most appropriate method of communication, to ensure you provide an excellent customer focused service
To consistently work with integrity, professionalism, empathy and consideration
Experience of dealing with customers in a pressurised environment and using positive negotiation skills to reach mutually acceptable outcomes
Be an excellent communicator, politely & professionally deal with customer queries using the most appropriate method of communication

Desirable

The ability to demonstrate continued professional development in Customer Account management environment or similar.
Experience, knowledge and use of Microsoft Dynamic 36
Experience in presenting possession proceedings in County Courts

**Job Offer