Temp to Perm) - England, United Kingdom - Industria Personnel Services Ltd

Description

Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client's friendly vibrant team on a temporary – permanent basis

Are you an ambitious Customer Service Rep looking for a new career? Their customers are important to them and they are proud to provide the best service to them and make them their main priority.

confidently delivering a great service with a smile is second nature.
Based at their office in Beaumont Leys you will be responsible for the below:
Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact
Provide efficient and effective service to customers, undertaking handling of objections if needed
Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool
Provide the personal touch to their Ecommerce business, delivering a friendly, professional and high-quality service to all customers
You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile
Working hours & Training:
09:00 -17:30 & 09:30 – 18:00 Monday – Friday 40 hours

Hourly Rate:
£11.53 Per hour
Previous experience working within a customer focused environment such as a contact centre, retail, hospitality ( Minimum 1 year)
Fluent knowledge of English, spoken and written
Computer literacy, specifically proficiency in Microsoft Office applications
Ability to learn and use a Customer Relationship Management (CRM) system efficiently
No qualifications required for this role a full on boarding training plan will be provided from day one over a 4 week period providing you the skills and knowledge required to be confident to carry out the role to your best ability
Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary)
~25 days holiday plus bank holidays, rising with service
~Hybrid working possible after the satisfactory completion of your probationary period
~ Employee Assistance Programme
~ Free on-site parking and subsidised canteen
~ Employee friendly policies such as long Service rewards
~ Opportunity to gain a customer service specialist (Level 2) qualification


MY ACCOUNT
Leicester Website Design #J-18808-Ljbffr