- Handling incoming calls
- Liaising with subcontractors
- Managing email inbox
- Scheduling work for technicians
- Inputting and updating jobs onto the system with customers via telephone
- General sales administration processesKey skills:
- Delivering excellent customer service with an empathetic attitude towards customers
- Ability to multitask, prioritise and manage time effectively
- Strong telephone handling skills including active listening
- Excellent communication
- Confident with IT
- Customer Service experienceHours of work are Monday to Friday on a rotational basis covering the following hours, 8am-4pm, 9am-5pm or 9.30am - 5.30pm. The position is offered on a long-term temporary basis with the potential for the role to go permanent.
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Atkinson Moss Snetterton, United Kingdom Temporary, Full timeAtkinson Moss are very pleased to be recruiting for an IMMEDIATELY AVAILABLE Customer Service Advisor and Sales Administrator to join their clients small and friendly team, outside of Norwich. The ability to drive is essential as their office is based in a small village, Snettert ...
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Customer Service Advisor and Sales Administrator - Snetterton, United Kingdom - Atkinson Moss
Description
Atkinson Moss are very pleased to be recruiting for an IMMEDIATELY AVAILABLE Customer Service Advisor and Sales Administrator to join their clients small and friendly team, outside of Norwich.
The ability to drive is essential as their office is based in a small village, Snetterton way.The successful candidate will be working on the 'service desk' supporting the business with inputting and organising technician visits, whilst offering excellent customer service and handling incoming calls.
There is also the requirement to cover sales administration processes as part of the role.A lovely balance of customer service and administration in a friendly and thriving environmentRole Responsibilities: