Regional Manager - Newcastle Upon Tyne, United Kingdom - OCS Group UK Ltd

OCS Group UK Ltd

Verified Company

Newcastle Upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We have a vacancy for a Regional Operations Manager who will ensure the profitable, efficient and safe operation of all cleaning and security contracts within the North East Area.

This is to include any peripheral services supplied to clients such as windowcleaning, pest control, hygiene or any other service provided by OCS.

You'll provide a quality service delivery to all customers in accordance with company procedures ensuring effective and adequate financial forecasting, budgeting and analysis of direct cost and overhead.

You'll be ultimately responsible for debt management,disputes, resolution and accurate and comprehensive invoicing ensuring timely cash collection in accordance with agreed targets.

You will manage a team of Operations Managers, Site Managers, Key Accounts and support staff within your area and take ultimate control of the budget for the area, ensuring adequate cover is established for all sites during periods of holidays and absence
You and your team will work to retain existing business along with achieving relevant growth targets for new work.

Responsibilities will include:

Manage the delivery of all services in your specific area to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.
Have full P & L accountability for your area of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved.
Develop plans for the profitable growth of your area, defining key goals and timelines for the development of the area.
Communicate clearly and positively with staff at all levels in your area to create a focus on business goals and build an environment where all staff are valued for their contribution
Build a network of close partnerships with customers in the Area, developing strong account management and encouraging multilevel relationships between all services, teams and customer teams.
Liaise with other Facilities Managers to ensure high levels of staff motivation and productivity, increasing staff retention.
Support the sales function where required in preparing commercial tenders and in delivering sales presentations relevant to developing the business in the Area.
Take an active part with Senior Management in ensuring the retention of major contracts that come up for retender within the Area.
To participate fully in any relevant external bodies and all opportunities for networking that raise the profile of OCS. Some activities being outside normal office hours.
Liaise with OCS internal and external statutory bodies to ensure compliance with OCS and industry regulations with particular emphasis on ISO quality systems and health & safety.
Recruit, develop and if necessary, manage the performance of all onsite operational management to deliver OCS and customer requirements within the Area.
Motivate managers and staff throughout the Area to deliver high quality service to customers.
Take overall control of your area and managers ensuring all financial targets are met.
To ensure all overdue invoices and bad debt are dealt with and cleared within 90 days.

Qualifications and Experience required:

BICS qualified or equivalent
Holds IOSH Certification
SIA Licence Holder
Achieved a minimum of BIFM Award, but ideally Certificate of qualification
Knowledge of other soft services and experience in delivery is preferred
Experience of managing a multisite, service based, national, low margin business with a minimum turnover of £12m.
Proven track record of senior operational management experience which has been gained ideally within the industry with full P&L accountability.
Evidence of "handson" operational experience and a track record of successful client relationship management.
Proven record of managing, motivating, developing, and retaining a dispersed workforce through others.
Evidence of having grown the businesses for which P&L accountability is claimed
Must be selfmotivated and results orientated with effective interpersonal skills and the ability to communicate at all levels.
Highly organised with the ability to prioritise workload and delegate effectively to direct reports

What will you get in return?