Resident Engagement and Caseload Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Resident Engagement and Caseload officer

Islington

£27/hr

Start date:
ASAP

AKTON recruitment is working closely with the local authorities and we are looking for a Resident Engagement and Caseload officer in the Islington area.

DBS is required for this role months contract. Hybrid working, 2-3 days in the office and 2 days WFH.

Key responsibilities

Thse posts are responsible for supporting Islington residents to secure good and sustained paid employment through providing advice, information, employer engagement and practical medium term support.

There will also be a duty officer function, offering advice and guidance to all enquiries coming into the service and on occasion caseloading Islington residents who are unable to find the support they need from other local agencies.

The post holders will work in line with the iWork procedure manual. This sets out quality standards for a person centred approach, seeing paid employment as the primary goal for the engagement with the client, and other issues that need to be addressed as ancillary priorities

Experience
1 Experience of work with people who face multiple barriers to engaging in the labour market
2 Experience of working with a diverse range of people including those who require specialist support or advocacy
3 Experience of working with employers and identifying the skills required for vacancies promoted

Skills
4 Ability to work positively with multi-agency partners

5 Ability to work effectively both independently and as a team member, use initiative and be self-motivated within agreed time constraints.

6 Ability to think creatively and in a solution focused, analysing issues and reaching creative solutions.
7 Ability to take a person centred and trauma informed approach to supporting residents seeking employment
8 Ability to hold boundaries around the job scope, and to know when to refer issues across to other services and teams
9 Strong communication skills including ability to adjust communication and service offer to meet clients individual