Administrator - London, United Kingdom - RISE Mutual CIC

Description

The Administrator will work in RISE's Out of Court Resolution team, supporting and assisting Practitioners, Team Leaders and Service Managers to effectively deliver against different contracts. The post holder will process all referrals from receipt through to closure, logging, tracking and chasing payments and documentation from customers.

Key duties and accountabilities

·To undertake a range of administrative duties, including logging cases, tracking and issuing documents to clients.

·Update the case management system and ensure accurate information is recorded, updated and accessible.

·Send out course enrolment details, payment instructions and payment reminders.

·Provide excellent customer service.

·Be the first point of contact for customers and other stakeholders engaging with the service, providing a positive first interaction and supporting the customer with any barriers they might face that could prevent them engaging with our service.

·Handle different enquiries and transfer enquiries to appropriate staff members if unable to resolve query themselves.

·Working closely with practitioners to facilitate and schedule customers onto courses or appointments or chasing information.

·Drafting documentation where appropriate under direction from the Service Manager.

·Communicate with referrers, specifically police staff.

·Maintaining excellent filing and records of case files to ensure effective recording on attendance and completion of courses.

·Provide support and cover to other administrators, as required.

·Help manage communications both within the project team and between the project teams and project delivery partners.

·Work with Team leader, Service Manager and Practitioners to support the scheduling of customers onto different interventions based on the outcome of assessment.

·Keep any relevant records for audit compliance.

·Be solution focused and able to troubleshoot.

·Collate and analyse statistical information.

·Prepare and present management information as requested by Service Manager.

·Prepare reports and provide performance information to inform decision making.

·Provide general administrative support relating to the running of the department (purchasing, maintaining rota, basic resource management).

General tasks:

·Develop excellent relationships with customers and respond positively to their needs.

·Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

Confidentiality and Information Security

·Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE's Privacy, IT and Data protection policies, and that of our partners where relevant.

·Comply with security measures in accordance with RISE policies and our partner's E-mail and Internet use.

Safeguarding Children and Vulnerable Adults

·RISE has a legal Duty of Care to all persons with whom we work- please see our Duty of Care Statement .

·RISE is committed to keeping children, young people and vulnerable adults safe. Post holders with direct customer contact are responsible for promoting and safeguarding the welfare of children , young people and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children, young people and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties