Contact Centre Call Handler - Birmingham, United Kingdom - HealthHarmonie

HealthHarmonie
HealthHarmonie
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Part time
Description

ABOUT US
HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham.

Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK.

We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.


By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.


ABOUT THE ROLE

  • Making high volume inbound and outbound calls for medical appointments bookings and confirming of bookings
  • Advising patients and answering general patient queries
  • A High attention to detail is required to enable the accurate booking of patients into specialist clinics
  • Reporting and communicating with clinicians and senior managers for patient safety
  • Hours of work are: Monday to Thursday 4pm to 8pm and Saturday 9am 5pm

ABOUT YOU

Required Knowledge, Qualifications, Skills, and Proficiency

  • High attention to detail
  • Excellent organisational skills
  • Familiarity with Microsoft software packages
  • Ability to learn and build in new skills
  • Outstanding customer service skills
  • Experience working to targets and in a high paced contact centre role
  • An understanding of a Healthcare setting would be an advantage, but full training will be given


As the main point of contact and voice of the business, you will play a very crucial role in shaping our patients' experience, ensuring that their expectations are exceeded and treated with the upmost of respect, dignity, and empathy.

The role can be very challenging but rewarding and requires diplomacy and the ability to stay focused and flexible in a high-pressure, call centre environment.


WHAT WE OFFER

  • Permanent contract
  • 24 hours per week
  • Location: Edgbaston, Birmingham (B15 3BU)
  • Competitive Salary
  • Bonus Incentive scheme
  • Ongoing Support and Training
  • Excellent Career Progressions with many members of our management team having been promoted from within the company
  • Pension Scheme
  • NHS Employee Discounts
  • Annual Salary Review
  • Shift patterns are: Monday to Thursday 4pm to 8pm and Saturday 9am 5pm (office based)
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