Product Owner - Manchester, United Kingdom - Freshfields Bruckhaus Deringer

Description

Role summary/purpose of job

The Product Owner will develop a vision and roadmap for all products within their business area based on input from internal stakeholders, customers (where applicable), market research, analytics and their own insight and experience.

They are responsible for the planning, delivery and ongoing iteration of the products and 'lead' the virtual Product, Architecture, Development, Marketing / Comms and Support teams to ensure products meet this vision, the market needs and are delivered to a consistently high-quality the focuses on the user experience and the firm realising the full value of its investments.

Function Overview

The Product function within Freshfields looks to leverage the opportunities that come from the applications we have deployed across the enterprise. The Product Owner will work closely with the defined business functions to determine the overall vision for the products, creating and managing a backlog of improvements and working for the delivery teams on larger scale changes. The role will also be responsible for the optimisation adoption of the products across the firm.

Working closely with the architecture, development, delivery and support teams, this function is the bridge between the business and technology; helping to prioritise, developing forums to share ideas and working out what the right products are through insight, analysis and communication / training materials.

Key responsibilities and deliverables

Translate business strategy into a product strategy and roadmap

Collect, manage and maintain all requirements and feedback from internal and external stakeholders

Develop key relationships with business stakeholders and create forums for regular feedback, idea generation and support

Produce product and market requirements

Manage all products from ideation, through to delivery and ongoing iteration

Be the recognised expert in the business on the products, markets, relevant technologies and the competition

Represent the voice of the customer in senior level management meetings

Lead the virtual product teams to deliver the agreed features and objectives

Develop core positioning and messaging for each product

Promote the product to internal teams through training sessions, webinars, newsletters etc

Monitor, report and improve product performance monthly

Ensure your products are of a consistently high quality

Maintain and manage lists of open issues

Monitor support calls

Maintain a listing of open requests for enhancements to be triaged and considered with IT management

Expectation management

Develop Key Performance Indicators capable of quantifying contribution/correlation between product use and client satisfaction and matter profitability.

Master agile methodology of product/feature lifecycle.

Support the business with vendor management and engagement.

Key requirements

Essential

Experience of Agile and waterfall delivery

Experience managing a complex and multi-product / market portfolio

Prioritised and owned a product roadmap and delivery pipeline

Comfortable writing and owning high-level business and technical requirements

Conducted market, customer and competitive research

Detailed performance analysis and reporting via tools such as Google Analytics, Hotjar, Microsoft etc

A passion for and knowledge of UI / UX best practices

Highly skilled at influencing and communicating with senior business stakeholders

Gathering of business requirements in a non-product aligned organisation

Able to translate business strategy into product strategy

Creating, tracking and meeting product KPIs

Comfortable building relationships in a non-hierarchical, matrix organisation

Able to quickly and effectively to make decisions and delegate work and responsibility

Strategic management of product roadmaps, feature backlogs

Great communication skills

Able to demonstrate product leadership, critical thinking and the ability to take the initiative

A focus and passion for exceptional quality and user experience

Confident in articulating to business and technology stakeholders what good looks like

Marketing & Business Development

Bridge between marketing, business development and IT to deliver impactful MarTech solutions

Collaborate with cross-functional teams (marketing managers, designers, developers, data analysts, support).

Proficient in marketing principles and MarTech solutions like Salesforces, Pardot, Optimizely et al

Gather feedback from stakeholders to enhance and improve adoption

Support Marketing & BD teams in evaluating new tech and software as well as horizon scanning.

Desirable

Produced business cases to raise significant internal investment over £1m+

Produced customer and product segmentation, positioning and proposition plans

Produce wireframes / concepts using tools such as Sketch, Photoshop, Figma, Axure etc

Outbound product marketing support activities including launching, product promotion, producing sales and marketing content and sales support / collateral

Experience working in a Microsoft Azure / .NET development environment

Experience using Agile software development frameworks

Freshfields Overview

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:

we show respect to everyone

we are there for one another

we are open with each other

we are positive role models

We think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

Inclusion