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Quality Assurance Analyst - London - Kroo Bank
Description
What We're All About At KrooKroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
Our TeamWe are a multidisciplinary team of seasoned professionals from technology, banking, customer experience, marketing, and legal backgrounds, all united by a shared passion for the company's mission. Driven by collaboration, we are building the world's leading social bank, with a diverse group of inquisitive individuals focused on understanding customer needs and behaviours. This allows us to develop innovative products that create lasting, positive change in people's lives.
FinCrime Operations Quality AssuranceAs part of this mission, our FinCrime Operations Quality Assurance function works in close partnership with the Training team, forming a cohesive "FinCrime Operations Quality & Training" unit to ensure excellence in everything we do.
How you will contribute
Learn the processes and procedures of the financial crime team
Create QA scorecards for financial crime processes in line with the QA Framework
Carry out regular and ad-hoc Quality Checks (QC) on both financial crime analyst's work and the FinCrime Operations processes themselves
Conduct a root cause analysis to understand issues and identify areas for improvement
Write clear QA summaries, along with detailed feedback for financial crime and the Team Leaders as part of their ongoing performance management
Support the training needs of the FinCrime Operations teams by delivering regular and ongoing coaching and quality training sessions to improve the performance of individual analysts and the wider FinCrime Operations Team
Develop QA MI and provide feedback to the relevant stakeholders on a regular basis
Articulate QA findings to senior stakeholders in regular QA meetings
Help the team to improve internal processes by applying best practices
About You / Requirements
Experience in a similar role within a fintech or financial services environment
Good AML knowledge and understanding of compliance and regulatory requirements within financial services
Strong attention to detail and analytical skills
Be able to interpret data/MI and provide feedback to improve business processes
Have experience providing tailored feedback to team members
What we're looking for ideally
Experience in a similar role within a fintech or financial services environment
Good AML knowledge and understanding of compliance and regulatory requirements within financial services
Strong attention to detail and analytical skills
Be able to interpret data/MI and provide feedback to improve business processes
Have experience providing tailored feedback to team members
Benefits
Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday
Personal days: 3 personal days to use as needed
Employer‐sponsored volunteer program: up to 4 hours per month of employer‐sponsored volunteer time
Mental health support: access to Spill, our mental health support partner
Workplace pension: 5% employee contribution and a 3% employer top‐up
Top‐notch equipment: MacBook laptop and support in establishing your home office if required
Modern office: access to our modern, bustling workspace in Farringdon, Central London
Cycle to Work scheme
Electric Car scheme
Enhanced parental leave policy
Room for growth in a fast‐paced, high‐growth start‐up
Full healthcare for you and your nuclear family via Vitality
Hybrid WorkingAt Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in London is a splendid space that serves as a valuable resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices.
Diversity and InclusionWe wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.
Recruitment Agency PolicyAt Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. All candidates are kindly requested to submit their applications directly through the advertised platform. Please refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
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