- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. .
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
- Answer the telephone, responding to questions or requests as appropriate.
- Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist /ECG /Technician /Radiographers / Porters).
- Make outpatient referrals as requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
- Order transport for patients as requested by nursing staff, competing appropriate paperwork.
- Ensure records are sent from the ward correctly compiled and completed following patient discharge.
- Report identified maintenance defects to engineers, competing appropriate paperwork.
- Administration experience
- An understanding of the requirements of the role
- Evidence of effective verbal - face to face/telephone, non-verbal, written communication skills
- Able to work independently and within a multidisciplinary team
- Knowledge of hospital administration system
- Possess or be willing to undertake NVQ Level 2 and 3 in Business Administration
- Basic computer experience and skills
- Qualification in word processing/IT skills
- Customer care experience
Ward Clerk - Shrewsbury, United Kingdom - The Shrewsbury and Telford Hospital NHS Trust
Description
Job summary
We are looking for an enthusiastic and motivated individual to join our busy dynamic clerical team. The ward provides a wonderful environment for both patients and staff. This is a demanding role that requires commitment and a positive approach towards change. We offer a period of induction and a strong commitment to training and development.
The successful candidate will be expected to participate in clerical duties to support the Ward Team, engaging with members of the multi disciplinary team as well as patients and relatives. You must have a willingness to contribute to the development of the team as well as your own professional growth. Excellent verbal communication skills are required as you will be an advocate of the ward.
Main duties of the job
The post holder will be required to:
About us
The Trust has undergone a period of change and improvement, this has led to an exciting period in which to join this ever evolving Trust which is dedicated to the support and development of staff as well as the provision of excellent patient care
Job descriptionJob responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person SpecificationExperience
Essential
Desirable
Qualifications
Essential
Desirable