Post Room Team Leader - Chorley, United Kingdom - Speed Medical

Speed Medical

Verified Company

Chorley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims.

As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

The Role:

This is a key role within the business, underpinning the workflow throughout the business.

This role involves managing a team of staff both part-time and full-time to ensure the targets and service levels in delivering the incoming work throughout the business are met.

Priorities and workloads also need to be managed and varied according to the requirements of our customers who are the operational areas e.g.

month end priorities and specific requests from operational departments.

Key Responsibilities:

Manage the distribution of mail throughout the Group
Internal postal drop off and collection between the 3 Speed Medical buildings (Buckshaw Village and Clayton-LeWood area)
Report on outgoing expenditure each month
Monitor confidential waste collections and schedule ad hoc collections as required
Ensure stationery levels across all 3 sites are monitored
To set, monitor and maintain efficiency and quality targets for the team
To efficiently manage the workload of the team against priorities each day
Liaise with external suppliers of the post room equipment and machinery
To ensure the delivery of excellent customer service, achieving and maintaining the service levels for solicitors and their clients
To work closely with staff to enhance their knowledge and performance, assessing training and development needs
To conduct regular meetings with staff to discuss performance and provide feedback, managing any performance issues
Managing disciplinary processes with staff where required
To work closely with the management team to continuously improve performance and share best practice
Telephone Stats
Audits and Call Monitoring

Required Specifications:

Full UK driving license
Over the age of 2
These requirements are in line with the postal drop off and collection responsibility and use of the company pool car_

Personal Specifications:

Excellent organisational skills
Excellent communication and presentation skills
Problem solving
Customer focused approach
Good standard of computer literacy
Ability to motivate staff to achieve excellent service and service levels
A proven track record of supervisory/managerial role is desirable
Experience working in a post room environment is preferred but not essential
Team leader experience is preferred but no essential
English and Maths to G.C.S.E standard Grade C or equivalent
Prioritisation skills
Delivery focused, ability to deliver
Ability to work under pressure in a dynamic environment to address business needs
Computer literate