Customer Liaison Officer - Greater London, United Kingdom - Gallifordtry

Gallifordtry
Gallifordtry
Verified Company
Greater London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Note for Recruitment Agencies:
_

  • We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release._
  • We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable please direct all queries to the relevant Resourcing Partner._

Customer Liaison Officer - Environment

Thames Water (Greater London & Surrounding Areas)

What you will be doing:

An opportunity has arisen for a Customer Liaison Officer to join the team at Galliford Try.


You will work on our Thames Frameworks within our Environment Business, who are experienced in successfully delivering schemes of varying sizes, predominately to the Water Industry, across both Treatment Waste and Water schemes.


Ideally, you will be based in or around the London area within the Thames Water region and will have the opportunity to travel across multiple sites/projects in the Region.


As Customer Liaison Officer, it will be your responsibility to plan and implement a co-ordinated programme of communications to strategic stakeholders, to support the efficient delivery of projects in Galliford Try's AMP 7 programme of work with Thames Water, in line with Thames Water's Project Communications Best Practice Guidelines.


Day-to-day, you will support the project delivery teams in all aspects of customer management; monitoring and auditing all customer care processes and procedures and to manage the interface on customer care issues between Thames Water, Galliford Try and the stakeholder.


You'll be formulating communication strategies for the efficient delivery of projects including setting objectives; measures of evaluation; tone; positioning; formulation of key messages; stakeholder identification and engagement and the most effective channels to use to achieve optimum impact.


You will provide support to the Senior Project Managers by ensuring Pre Works forms, Bulletin Board forms, Customer Impact Assessments (CIAs) and Customer Communications Plans (CCPs) are in place at project start up and reviewed before every Stage Gate.


You will play a pivotal role in stakeholder engagement, assisting the Stakeholder Engagement Manager in producing Galliford Try corporate literature, presentations, internet updates, Yammer and newsletters as well as taking responsibility for organising, attending, and hosting events such as Public Open Evenings/ Presentations and School visits.


It will be your role will be to work in liaison with Thames Water's Project Communications Experience Coordinators to provide a co-ordinated support to delivery teams; ensuring that the mutual reputations of both Galliford Try and Thames Water are managed effectively.


About You:


Alongside your proven experience in customer management and excellent people and influencing skills, we're seeking individuals with strong negotiation skills and well developed writing skills as well as being fully conversant in the use of standard software packages.

We'd like you to be located within the Thames Water region.

Access to your own transport is desirable due to the remote location of some of our sites, which are not accessible by public transport.

Experience in a national and multi-site business, customer-facing role or Water Industry experience is desirable, but not essential.

You will also be able to demonstrate the following key attributes;

  • Desire to understand and promote the Company purpose, vision, values and culture
  • Organised, structured and professional, with a passion for excellence, striving to delivering the best.
  • Flexibility, resilience and the ability to influence and build relationships with key stakeholders. Demonstrating strong ethical standards with openness and honest.
  • Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do.
  • A selfstarter with a cando attitude and a desire to pick up new challenges. Dedicated to working together to achieve results.

What We Can Offer in Return:

With an impressive order book of over £3.2 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals.

You will be joining diverse teams working at a high professional level with exceptional levels of commitment.

With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you.


We are committed to maintaining the physical and mental wellbeing of all our people, through our 'Be Well' programme which offers discounts on certain products, advice and support for a range of issues.

We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through
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