Customer Experience Specialist - Basingstoke, United Kingdom - Zebra Technologies

Zebra Technologies

Verified Company

Basingstoke, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Remote Work:
Hybrid

Overview:

Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products.

This is a post-sales relationship role where you'll ensure outstanding overall service and solution delivery.

Responsibilities:

As primary customer contact for key customers, our Customer Experience Specialist supports client retention as well as leading regular customer and partner meetings to review service performance.

Improving Customer Satisfaction by acting as the escalation point and as the voice of customer for major technical cases and ensuring relevant teams in Zebra take the corrective actions to resolve the customer issue
Interpreting customer data, providing regular updates to management to help drive effective business decisions
Ensuring customer servicerelated SLAs/KPIs and quality standards are met.
Responsible for monitoring and assessing the account services for applicable clients
Assumes responsibility for ensuring flawless service delivery and managing relationship with account contact
Participates on identifying and proposing resolutions to business issues for the client
Conducts regular customer and partner meetings with management oversight to review service plans and recommends improvement to services. Advises the client. Introduces client to new offerings/upsells to assist client in solving business problems
Acts as a mediator between business customer and stakeholders

Qualifications:

Knowledge of MS Office package
Proficient level of written and spoken English language
Interest in new technologies and learning new skills
Advantages:
Previous experience in working with clients
Experience in creating and presenting reports

About Zebra:

We are Zebra Technologies. We build today, so we can create tomorrow.

Zebra is an equal international opportunity US employer, established for 50 years, committed to a diverse and expansive work environment The diversity of our people and their ideas powers our inventiveness.

We sell innovative technology solutions within barcode and product identification - RFID, barcode scanners, printers, data analytics and software. We employ over 7,000 people across 100 locations in 50 countries.

**Send us your CV in English. Be part of Zebra family.